Policy
What endorsement covers a bike rack installed on the back of a vehicle?
Extra Equipment Coverage
In order to make a change in FACTS, what mode must you be in?
Change Mode
The last four of the zip code and the mileage
A new claim is assigned at 12:30pm on a Tuesday, when do you need to contact the insured by?
What year did the Tampa AOB open?
2018
If an insured purchases TNC coverage, what part of the ride is covered in the event of an accident?
The Standby period
In order to pay a shop, lien holder, or person; what must you do before issuing payment?
Add them as a participant
An insured wants to owner retain their vehicle, what disclosure regarding their policy must you advise them of?
That underwriting will review if they can continue to have first party coverage
Who clears the coverage issue for out of state claims?
the file handler
According to Best Practices, how long do you have to return a voicemail
2 hours from when left if before departure time, by noon the following day if after departure time
If an insured has total replacement cost coverage, their vehicle is deemed a total loss, the vehicle is a 2020 VW Tiguan with 43k miles on it, will the replacement cost coverage apply?
yes, we'll do 1 year newer with 12k less miles
Where would you look to determine who the adjuster is on a subclaim?
Performer overview under subclaim level
It's determined that an insured vehicle has total loss replacement coverage on a 2024 Ford F-150 with 14k miles on it. How would we request a replacement evaluation?
By calling CCC and requesting a replacement evaluation
What company do we use to process car seats?
CCS
If an insured wants to use a SOC, the initial estimate total came to $4200.52 and they have a lien holder. Who would we issue payment to?
An insured deductible is listed as zero in FACTS, what does that mean?
The insured has disappearing deductible
What does it mean when a claim is non compensable?
That there is a PVU triggered on the claim and we cannot issue payments
The total loss template/authorization request is needed when?
Something changes on the evaluation from what the appraiser approved
At what point in the claim process is the survey sent out?
The Monday following the NI exposure closure
An insured had an accident in a rental vehicle through Enterprise, what is required to be obtained from the insured to clear coverage? Hint, there are two answers
A RS and the rental agreement
The endorsement that ensures we will repair the vehicle using OEM parts if available
What is, enhanced exterior repair
When do you link a claim in FACTS?
If it's a duplicate claim and the reserves are open
A vehicle is deemed a total loss, the cost of repairs is $8732.45, the ACV is $9100.00. The vehicle is a 2015 Honda Civic with 88k miles on it. The insured has a loan on the vehicle for $3596.01. The insured doesn't want the vehicle to be a total loss, what other options would the insured have?
None, there's a lien holder, must move forward w/total loss
In order to void an EFT payment, what must be done?
Email the claims transformation team
If an insured backs up their vehicle and hits their other parked vehicle (IV strikes IV), how many deductibles will they pay?
1, we waive 1 deductible as a courtesy