Account Reinstatement
Can we reopen a terminated account?
No, we're not able to do so.
Share the link of the "AWS CS Phone and Email Security" wiki link
What does SOR stand for?
Seller of Record
What tool can I use if I want to check who my manager is?
Phone Tool (Lagartool xD)
You have 1 minute to go to your kitchen and bring me a plate.
Viva la liga!
True or False.
Our primary way to reinstate an account is through the Workflow?
True, we should always use the Workflow.
Where can you open cases and SOPs from?
Case Console (Knowledge Center)
What does IAM stand for?
Identity Access Management
What does MATT stand for?
Monitoring
Associate
Transaction
Together
You have 1 minute to show me something red and something green.
Hoy es vierneeeeees!
Can we reopen an account if the request came from an IAM user with full permissions.
No, the request needs to come from the Root User.
$1
What is the default SOR if there is not one for the customer's country?
AWS Inc.
What are the 4 Support Plans that AWS offer?
Basic
Developer
Business
Enterprise
Pictionary time! (Just for one team)
Me atrapaste, si es cine
What is the Post-Closure period?
Period of 90 days after the account was self-closed or suspended.
What does 2PR stand for?
Two Person Review
Wention another name for IAM?
Role (Federal as well)
Explain the following Charge statuses: Failed and N/A
Failed: the charge failed/rejected
N/A: the charge hasn't been generated or paid (current billing period)
Pictionary time! (everyone plays)
Tolebrio again
Can a customer remove the payment method after they close their account?
No, customers can’t remove the payment method, even if they close the account.
What's the reason an account can remain in ''CREATED'' status
Because the customer registered the email and account information but hasn't Verified the payment method, DIVA Phone nor Support plan.
How much does AWS charge for each IAM user?
Nothing, it's for free.
What's the current oncall for core?
Tell me a joke
Chao cariño chaaaao