Leadership Principles
Someone's _______ includes demonstrated goal-specific knowledge and skills and demonstrated transferable knowledge and skills related to the goal.
What is competence?
This social style is most likely to reject behavior from someone who is pressing them for an immediate decision.
What is analytical?
Successful delegation includes these steps.
What is give clear instructions? Or: choose the right person for the task, have the information receiver summarize what you said, establish check-ins, make sure that the end result is understood, provide resources, establish accountability, encourage open communication.
A person is doing this when he/she hears the words but doesn’t fully engage or process the information, often leading to poor retention and miscommunication.
What is passive listening?
As discussed in class, these are three common triggers in the workplace.
What are stress, change and ambiguity?
This is someone's development level on a task that they are super energized about but clueless on the execution.
What is D1?
Most likely to accept praise, new ideas and creativity are characteristics of this social style.
What is expressive?
This tool helps you decide on and prioritize tasks by urgency and importance, sorting out less urgent and important tasks which you should either delegate or not do at all.
What is The Eisenhower Matrix?
A manager needs this from a craft leader.
What is the truth? Or: timely updates, challenges you foresee, early warning signs, solutions, information to speak upward, good judgment, signs of ownership, concise messages.
These are three warning signs of conflict.
What are tone shifts, withdrawal and misalignment?
Characteristics of someone who is D4 competence at a task.
What is high competence and high commitment? Or: someone who is competent, confident and motivated.
People with this social style are action-oriented, decisive. and highly focused on results rather than relationships
What is driver?
This should happen when a task is not urgent or important.
What is don't do?
When these skills are used, productive communication will occur.
What is active listening? Or: awareness of how others communicate, persuasion, eye contact, engagement, keep your audience in mind, ask for feedback.
This conflict management style is high on both assertiveness and cooperativeness.
What is Collaborating?
Someone is learning at these two development levels.
What are D1 and D2?
People with this social style are known for being warm, cooperative and supportive. They prioritize people over tasks, work well in teams and go out of their way to avoid conflict
What is amiable?
The number of Messer employees who voted to convert their retirement to the ESOP.
What is 99?
This is an active listening technique.
What is paraphrasing? Or: ask clarifying questions, summarize, listen for understanding vs. reacting, recognize emotional cues
This conflict management style wants to win, no matter the cost.
What is Competing?
This is how you support someone who is at a D1 development level on a task.
What is tell them how to do the task? Or: provide direction, regularly check-in, acknowledge their motivation and good attitude, provide a lot of support
This is Ryan Schwartz's social style.
What is expressive?
Do this when something is urgent but less important than other tasks.
What is delegate?
Skills of this communication style include highly productive, energetic, enthusiastic and good at making decisions. They may come across as impatient or insensitive.
What is the energizer communication style?
This is Darrin Pugh's most often used conflict management style.
What is ?