Escalations
Who is the correct person/s to "tag" when needing to add a foreign unit?
Who is the Lead/Sup per the vertical
We typically use this vendor for windshield replacements up until recently.
Who is Safelite
What CC is used for "steer Tires?"
What is 16
Who sang the popular song "Thriller"?
Who is Michael Jackson
Who is the point of contact for all things Sperry Rail?
Who is Pete
Who is the correct group to contact for all thing Vendors?
Who is SPI
What SP do we typically recommend the customer use when replacing moffett/forklift tires?
Who is Camso/Solideal
This CC is used for tows/hiking.
What is CC 68
Who sang the song "Gilrs Just Wanna Have Fun."
Cindi Lauper
This customer is a uniform laundry company who was recently bought out and the name changed.
Who is Aramark/Vestis
Who is the Lead and Supervisor for Light Duty?
Who is Chelsey Fisher and Mike Franz
We are told NEVER to use this vendor when dealing with Sperry Rail units.
Who is Interstate Truck Center
What CC is used for "perform special repair/service for customer?
What is CC 60
Who sang the popular song that starts with the lyrics "It's 9 o'clock on a Saturday?"
Who is Billy Joel
This customer is constantly forgetting to put an "A" on the end of their unit numbers when referring to their cranes/conveyors.
Who is Beacon
Who handles estimate/repairs that are $3K or more?
Who is a MRS'
Who are 2 popular crane/conveyor vendors?
Who are Palfinger, Craneworks, and Hiab
We use this CC for brake issues.
What is CC 13
This group song the very popular song "The Joker."
Who is Steve Miller Band
These units can be owned and operated by 3rd party customers and can sometimes be driven far out of their territory.
What is Lowe's
Who should you tag/reach out to if you come across a vendor who is stating they are not taking any more work until they get paid?
Who is that vertical Lead/Sup
Who is Southern Tire Mart
What CC is used for when a customer has a CEL
What is CC 45
This famous artist sang the lyrics, "Can't start a Fire."
Bruce Springsteen
Which customer sometimes goes by 2 different names?
Who is Letica, but sometimes calls in and says Berry Global