Key Terms 1
Process of confirming understanding of message
Responding
A feeling of sincere concern for someone who is experiencing something difficult or painful
Sympathy
Process of acting on information
Communication
Protecting the client's privacy and ensuring their information remains confidential is paramount
Confidentiality
Name 2 reasons you would break confidentiality
1. Clients says they want to hurt themselves or someone else
2. Client discloses abuse
The ability to understand and share the feelings of another.
Empathy
Communication can improve relationships with who?? *Must name at least 3/4*
Family, Friends, Romantic Partners, Colleagues
These are usually more believable than verbal messages
Non verbal messages
Process of finding a sense of connection with the client. Usually done in first few counseling sessions.
Rapport
Rachelle and Delaney have been friends for years. Recently, they started hanging out at roof top bar. They both enjoy the bar and go 2 to 3 times a week. One Wednesday, Delaney calls Rachelle and asks her to go to the bar. Rachelle says no she has to study. Delaney tells Rachelle that she's failing all her classes anyway so she doesn't know why she cares so much now. Rachelle explains that she is trying to turn her grades around before the end of the semester. Delaney calls Rachelle stupid and hangs up in her face.
What type of conflict is this?
Ego Conflict
Complex process to create meaning out of sounds
Listening
Name at least 4 non verbal communication codes
Movement, gestures, eye contact, touch, facial expressions, vocal cues, space, territory, appearance
Name one of the paintings we looked at in class and the underlying messages or facts Jess told the class from the painting
American Gothic: Midwest Farmer & his daughter. Inspiration from man from Artist dentist. American rural life
Starry Night: Van Gogh painted while in psych hospital. Not at all depicting what was outside of his widow
Beware the Ides of March Or The Betrayal of Julius Caesar: Et tu Brute? Julius Caesars closes friends. Killed by a group of senators.
Verbal summary of ideas of message that helps you check your understanding
Paraphrasing
True or False?
Counselors give advice and fix problems.
FALSE
An expressed struggle between at least 2 interdependent people who perceive incompatible goals, scare resources, or interference in the achievement of their goals.
Interpersonal Conflict
The major Jess is getting her degree in
Counselor Education & Supervision
To be aware of the thoughts, needs, experiences, personality, emotions, motives, desires, culture, and goals of communication partners while still maintaining your own integrity
Other- Oriented
This is a cross cultural action that is considered to be positive across all cultures
Smiling
What are the 3 tracks in the Ed.S program?
Marriage & Family
School Counseling
Clinical Mental Health
Those who withhold judgment and listen to all sides of an issue and wait until they hear the facts before reaching a conclusion
*Hint*: This is a type of listener
Analytical Listeners
Name some barriers to listening *must name at least 3/6*
Being Self-Absorbed
Unchecked Emotions
Criticizing the Speaker
Different Speech Rate and Thought Rate
Information Overload
External Noise
Name 2 benefits of informed consent
Promotes client autonomy
Fosters collaborative relationship
Reduces risk of exploitation or harm
Improves therapeutic relationship
Facilitates ethical practices
Reduces anxiety by clarifying expectations
The Best Conflict Management Style
Collaboration: Uses other oriented strategies to achieve a positive solution for all involved
Kayci has been feeling overwhelmed at work and is experiencing anxiety about meeting deadlines.
Counselor: "I understand that you're feeling really overwhelmed with the deadlines at work. It sounds like that’s causing you a lot of stress and maybe even some fear about not being able to meet expectations."
Kayci: "Yes, exactly! I worry that I won’t finish my projects on time, and I just feel this pressure constantly."
Counselor: "It sounds like you’re under a lot of pressure, and it’s making you anxious about your performance. Is that right?"
Kayci: "Yes, I feel like I’m constantly racing against the clock. Sometimes, I even dread going to the office."
Counselor: "So, it seems like this pressure not only makes you anxious but also leads to feelings of dread about your work environment. That sounds really tough."
Kayci: "It is! I just want to feel confident and not so stressed out all the time."
Counselor: "You’re yearning for that confidence and a sense of calm, rather than the stress that’s been overwhelming you. That’s completely understandable."
What counseling skill is being used in this scenario?
Reflection of feeling