The Cube
CRBT's Mission Statement.
What is "CRBT is committed to Relationship Banking"?
Client is upset because you are asking for their ID. The client does not have it and it is not scanned into Aperio.
Discussion:
Ask security word.
Ask in wallet questions.
Ask a coworker if they know the client
Used to send fund instantly to other people.
What is Zelle?
Client Information should be kept ______.
What is confidential and/or out of view?
What is Business Credit Card Payments?
The amount of Client Service Commandments CBT has.
What is 6?
You have a check payable to an estate for $27.86. The estate account has been closed for 5 months. The client in front of you was the executor.
Discussion:
Cash the check against the clients account.
Used to monitor and create alerts for debit card transactions.
What is Card Control?
Maximum amount of time to respond to client inquiries via voicemail, phone call or email.
What is 24 hours?
Must never be left unattended. (Not cash or client information)
A client accessing their SDB.
Name 1 Client Service Commandment.
See Cube
A client has a check payable to themselves. Their account is titled in the name of their trust. They are the trustee. They want to cash the check.
Discussion
APY for funds up to $25,000 on a Maxx checking account.
What is 3.33 APY?
A client asks for an account number or account balance, the information should be _____.
What is written down?
True or False: A client drops off a deposit and you verify the cash with the client and then the client drives off. You must still verify cash under dual control and log on day drop log.
False
Name 1 Core Belief
See Cube
A non-client comes in with a small jar full of coin that they want to exchange.
Discussion.
-Opportunity for a referral.
-Charge the fee or not?
-Offer to do it once, but preface they will need to be a client next time.
True or False: Stop Payments can be place in online banking by the client on their own.
True! This is new with Q2.
Must be discontinued when approached by a client.
What is staff conversations and cell phone usage?
True or False: When cash is used to purchase a cashiers check, the cash must deposited into an account first.
False. No longer needed since Monetary Instrument Log is completed in Verafin for checks over $3000.
CRBT's Vision Statement.
"What is CRBT will be the bank of choice in our market'?
You are off $75.82 in your drawer. Its 3pm. A coworker is helping you look for your offage. A client walks in and the other CB's are with client
Discussion:
The Client is our 1st Priority. They are why we are here.
Requirements to earn new account bonus
What is $250 ACH, debit card used, account opened at least 30 days?
Three things a CB should do when a client enters the building.
Immediately acknowledge the client, stand up, greet client by name, if possible.
True or False: You need to pull out the Canadian checks to create a separate deposit and scan under run type 102.
False. You can scan the complete deposit under 102.