States
You received a call from a customer whose CT Auto policy was canceled for Non-Payment. After review, you determine it's not eligible for reinstatement, but they were able to pay the outstanding amount due. Should you:
(CRC Connect Guide Countywide Non-Pay Reinstatement Process Countywide)
Connect them to Retention via Rewrite All Other
You receive a call from a customer asking to update their last name on their MI Auto policy as they just got married last month. Should you:
(What Unlicensed CRC Reps Handle - Countrywide CRC Connect Guide Countrywide)
Connect the caller to Expanded
Which of the following is considered an approved third party for auto lienholder updates?
(Third-Party Guidelines - Countrywide)
Finance/Leasing Company
What is it called when a mortgage company receives the bill and paid the insurance premium on behalf of the customer?
(Mortgage Escrow Overview - Countrywide)
Escrow Billing
If the customer is disqualified from reinstatement, what can be offered?
(Non-Pay Reinstatement Checklist - Countrywide)
Connect them to Advanced Plus for a rewritten policy effective tomorrow
You received a call from a customer that needs to add their landlord to their AL Renter's policy. Using Knowledge Center, you determined that this is called an Additional Interest. Should you:
(What Unlicensed CRC Reps Handle - Countrywide)
Assist the caller and add the landlord
When is it appropriate to process the mortgage update when the mortgagee updates when the mortgage company is the caller?
(Third-Party Guidelines - Countrywide Loss Payee Request Process - Countrywide
If they confirm the closing is happening within 72 hours
Which of the following is NOT information you should confirm verbally for a mortgage company?
(What Unlicensed CRC Reps Handle - Countrywide)
Claims History
Which form should you send the mortgagee from the forms tab in CF or Distribute Forms in CSW?
(What Unlicensed CRC Reps Handle - Countrywide)
Homeowner Rush Declaration
What must be done before connecting the customer to retention for a non-pay rewrite quote?
Collect the non-pay amount as advised by Billing Operations and advise the customer of a possible 100% down payment requirement for the new policy
You received a call from a customer that needs to update their address on their MN AUTO and Home policies. They noticed that the street name is misspelled Should you:
(What Unlicensed CRC Reps Handle - Countrywide)
Assist the customer and update the address spelling
When is it appropriate to process the mortgagee update when the customer is the caller?
(What Unlicensed CRC Reps Handle - Countrywide)
If they confirm the closing is happening within 72 hours.
Which of the following is NOT information you should confirm verbally for an auto lienholder/finance company
(What Unlicensed CRC Reps Handle - Countrywide)
Medical Payments Coverage
Which of the following does not disqualify a customer from reinstatement?
(Non-Pay Reinstatement Checklist - Countrywide)
A claim on the auto policy from 3 months ago
Which state may not require 100% down for a non-pay re-write?
(Non-Pay Rewrite Down Payments- Countrywide)
Delaware
You receive a call from a customer asking to remove asking to remove their mortgage company from their KY Home policy. They just paid off their mortgage last month. Should you:
(What Unlicensed CRC Reps Handle - Countrywide)
Assist the caller and remove the mortgagee
Which of the following is considered an approved third party when it comes to mortgagee updates?
(Third-Party Guidelines - Countrywide)
EAM/PRU Agent
Which of the following information can you confirm for a customer?
(What Unlicensed CRC Reps Handle- Countrywide)
None of these
Which of the following does not disqualify a customer from reinstatement?
(Non-Pay Reinstatement Checklist - Countrywide)
The customer can make a payment for the reinstatement premium
You received a call from a former customer asking about the status of their refund canceled GA Auto policy. Should you:
(What Unlicensed CRC Reps Handle - Countrywide)
Assist the customer and advise on the status of their refund