CRC OC

INTAKE

100

After I make my two attempts to self-initiated CareNav profiles and there is no response...I can leave the case status as "open"

False, you must change the case status to "closed"

200

What is the coverage (time frame) for AM and PM intake shift?

AM is 8 am - 12 pm (however, calls before 12:30 pm will be assigned to AM intake staff) 

PM is 1 pm - 5 pm (however, call after 12:30 pm will be assigned to PM intake staff)

300

I'm completing the intake directly on CareNav what form must I upload to client's chart? 

Intake SUMMARY

400

In order for client to register with our program their care receiver must...(think age and diagnosis)

Age 18-59, with adult onset cognitive/neurological dysfunction/impairment

or 

Age 60 years or older with a chronic illness that needs help with their activities of daily living  

500

"I'm 45 years old, caring for my adult daughter, who is 19 and does not have cognitive impairment, can I register as a client"? 

No, client does not meet eligibility, please provide resources. 

FORMS

100

What is the form that must be signed by client prior to completing a full assessment?

Consent

200

What is the form that clients must receive a copy for (hint copy of consent is requested) 

Grievance and now also Contribution Letter

300

What time frame is which intake shift responsible for when it comes to self-initiated CareNav profiles?

BONUS - What about a holiday? Or a Monday?

 https://providence4.sharepoint.com/:w:/s/CaregiverResourceCenterOC/Ee7pQzJZn5lAuc88RpxZpggBuDl_R7RN7Ci-_IVJvUqd8g?e=aqby4p

400

The consent form has three main topics that clients provide initials for, what are those three topics?

1. Confidentiality 

2. Business Associate Agreement - for grants

3. Grievance Policy 

500

"I would like for you to talk to my adult daughter and my husband's social worker at his adult day center, can I fill out one ROI for both?"

No, caregiver must fully fill out an ROI for both individuals. 

CN DOCUMENTATION

100

What is the deadline to submit all your notes (for the week prior)?

every Tuesday, COB

200

How many months do you have from intake (registration) to complete the full assessment?

3 months

300

I'm updating a chart and forgot to put a note for last week, the day today is Friday. What do I do?

Document and enter note via "late entry format" 

400

There are three activity types on CareNav that must always be 1.0, what are the three activities?

Info & Assist 

Support Groups 

Legal Resource 

500

I'm submitting the attendance form for an Alzheimer's class, the registered clients on CareNav will be documented under what activity type?

Training

OTHER

100

How old must a caregiver be to register for services?

18+

200

How many attempts must you make before closing a registered client?

Three

300

On CareNav, you can enter notes for unregistered clients, what is the duration and activity type that your note must be in?

duration is 0.0

activity is info & assist

400

What is the deadline to submit your UL?

ULs are due the last day of the month or first day of the new month. 

500

There are 7 activities on CareNav that are no longer being used, what are they?

1. Community Ed., 2. Counseling, 3. Family Meeting, 4. Group Counseling, 5. Outreach, 6. Psycho Ed Groups, 7. Retreat