Levels of Bank Needs
satisfying your customers' needs, but exceeding their expectations.
What is Exceptional Customer Service
Pay attention to your volume, clarity and speed and overall attitude is supportive and pleasant.
What is your Tone of Voice
A challenging situation in which a customer expresses that his or her needs and expectations have not been met.
What is a customer complaint.
No minimum daily balance
Does not earn interest
no monthly service charge
What is G Checking
NFL stands for....
What is National Football League
Listening can be a two-way street.
What is good communication
Maintaining eye contact when your customer is talking, good posture and face the customer with your entire body and smile!
What is Nonverbal Communication
How you relate with other people during conflict, like when handling customer complaints. These are non technical skills like software knowledge or mathematical knowledge.
What are Soft Skills.
Minimum Balance to open is $2,500
Cycle Service Fee of $10 if drops below $2,500
Daily accrued interest.
Interest paid monthly
What is a Money Market Savings
Who is the current NFL Football Commissioner?
Who is Roger Goodell
"What do you mean when you say...? "I am not sure what you mean by that. Can you try explaining it again?"
What is a clarifying question
Maintaining eye contact when your customer is talking, good posture and face the customer with your entire body and smile!
What is listening
You must understand your customer and the real problem before you can successfully resolve conflict.
What is Listening
Minimum Balance to open is $1,000
Monthly service charge of $10 if you don't keep $2,500
Free Debits of 250 per month
What is the Business Classic Account
Where is the NFL Hall of Fame located?
Where is Canton, Ohio
"What I think you are saying is..."
"From what I understood, you are saying..."
What is Summarizing what you have heard.
"We've got some things online."
What is bad phrasing of words.
Acknowledging the customer's feelings and apologize for any inconvenience.
Allow the customer to express his or her concern and complain.
What is empathy
Minimum of $100 to open
Minimum Balance of $100 to earn interest
Interest Accrued Daily
Interest paid quarterly
What is the Non-Profit Savings
How Many total games are playing in the NFL regular season?
What is 272 total games (17 games per team)
Verify you have the facts of a situation, what happened and what has been said. I will be back with....
What is Transferring to a Supervisor
Satisfying customers' needs.
Effectively communicating with your customers.
Exceeding your customers' expectations.
Understanding the problem will help you to consider what needs to be done and what procedures you need to follow.
What is to provide support.
Monitor Account Balances & Transactions
View up to 18 months of Statements
Customer Reports
Mobile Deposits
Ach Services
Wire Services
What are Treasury Management Services
Who has through the mosssing yards of all time?