Week 1
A tool kit where you can identify any signage or announcements that need to be replaced.
What is Smart Marketing
Wave flag, smile, offer rewards, scan, check screen, remove sensor, place in bag are all a part of this process.
We offer this to every customer every time
What is Nordy Club
At the door, on the floor, in the fitting room, and at check out
What are the four moments of truth
A Walk with Store Manager to plan the day (i.e., STS needs to be alphabetized, RFID retickets need to be encoded, received a new shipment of bags that need to get stored, work expired packages, etc.)
What is a Daily Walk
On this site you can find store reports, partner reports and charitable giving.
What is tableau or reporting directory
A one note form you fill out before your ROM branch
What is a Plan To Win
This is rolled to the bay every morning to fill supplies.
What is a fill cart
A daily conversation with team members before and after their shift that fosters relationships and obtains their commitment.
What is a Chat in/Chat out
Someone who is appointed to line lead, answer questions, communicate with floor and fitting room, as well as defuse customer escalations.
What is a Bay Captain
an issue affecting MORE than 50% of your tools
What is a P1 or P2 incident
Follow the steps in this guide to ensure tasks, timing, and expected results are complete.
What is LSW (Leader standard work)
A mobile station that is equip with all POS supplies, sensor remover, and hanger bins
What is a Crash Cart.
This employee wants to make $25 an hour by opening new accounts to supplement her hourly pay
Who is ZOE
One-stop shop to find detailed process steps, forms, FAQs, and insightful cash room troubleshooting tips.
What is Need Help in Cash Balancing