Creative Terrain
Processes
Creative Terrain
Shipping
Mohawk.
100

What adhesive is used for Creative Terrain?

What is M99?
100

How many forms need to be filled out for an accommodation order?

What is 2?
100

How many accessories are required to ship with Creative Terrain.

What is 4?


100

What miscellaneous code do we use when adding the freight cost on UPS?

What is FR1?

100

Who is the Manager over Central and West customer service?

Who is Vanessa Carnes?

200

What segments can Creative Terrain be installed in.

What is All Segments (HC/SL, Ed/Gov and Workplace Retail)

200

What cancelation reason requires additional questions?

What is Production lead time lost?

200

What does HVT stand for?

What is Homogeneous Tile?


200

How do we ship a Mock up order.

What is Mohawk Truck. Unless SR provides a GL code and then it can go UPS.

200

What is our department's 3 passions

What is Customer Driven, Committed to Excellence and One Mohawk

300

What is the price of the accessories we auto add to every Creative Terrain order.

What is a penny?

300

Where should you go to look for a proof of delivery?

What is roadnet and Ondemand?

300

What is Creative Terrain's PSI

What is 2,500 PSI?

300

When do you require a UPS quote.

What is Every time unless when mode shifted.

300

Who is the Director over Commercial Customer Service

Who is Mitch Jones?

400

How many colors are offered in Creative Terrain?

What is 13?

400

When does a form need to be filled out for a Mock up?

What is any thing more than 2LF of Broadloom, more than 2 cartons of or more that 1 gallon or pail of Adhesive

400

Does Mohawk offer elaborate floor designs on Creative Terrain using water jets?

What is No?

400

How do we get a TKL quote?

What is the Smartsheet?

400

What does Mohawk believe in?

What is better?

500

What size is the Creative Terrain HVT?

What is 18 X 36?

500

What do you ask/do on every call to ensure a healthy inventory level, warehouse space and timely schedule?

What is Frame the order / When do you need this onsite/shipped or picked up?
500

What is the wear warranty for Creative Terrain?

What is 25 years?

500

When changing a order from pick up to delivery, what do you need to change to No?

What is Manual Pick list?

500

How many Mohawk showrooms do we have in North America?

What is 13?

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