Tools aren't for Fools
Where can you find a Creator's Payout History?
What is the Creator Income Tool
Patrons must make this many consecutive/successful transactions to qualify for a Merch Item.
What is 3 payments?
We use this to file and Track Bugs or Payments Issues
What is JIRA?
This Macro is used to communicate that we have removed email suppressions.
What is the "Hard Bounce" Macro?
This channel will be used to answer general questions about the product and CH workflows
What is #ch-noobs?
Where can you find when a Patron has Earned Merch?
What is the Merch Dashboard?
They can issue refunds on Patreon?
Who are Creators?
The approach we take when someone first reports a site issue or potential bug
What is Basic Troubleshooting?
This Macro is used to Escalate requests to the Security Team
What is "SEQ/EE" Macro?
This channel will be used to ask questions to the slack lead.
What is #ch-all?
Within the Bill Payment Tool - where can you check when a Patron Deleted a Pledge?
what is the Internal Pledge History?
The Available Payout Methods for US-based Creators
What are PayPal and Stripe?
The Prompt we use to reset a User's RSS Link
What is "Revoke & Renew"?
This Macro is used to Flag suspicious, fraudulent, or otherwise worrying behavior.
What is "Trust and Safety" Escalations Macro?
This question will be used to flag issues to Teammates working in the same queue as you.
What is #creator-support?
Where can you verify a Creator or Patron's IP Address?
What is Sift?
A file containing the current exchange rates that Patreon uses,
What is the Currency Conversion Pricebook
The Prompt we use to re-sync Discord Roles.
What is "Run with Exclusive Roles"?
This Macro is used when a Patron does not have any familiarly with Patreon but is receiving charges
What is the "Unauthorized Charge" macro?
This channel will be used to communicate directly with the fraud team to investigate a ticket in rare circumstances.
Where can you find a "Master List" of all of our Internal Tools?
What is the "Internal Tools" page?
This is unique behavior that occurs when Pausing Subscription Billing
What is New Patrons being unable to Pledge?
This Process is used to take action on an Accounts Login Credentials
This Macro is used when we receive a question regarding Policy questions pertaining to Content a Creator is Posting, or going to post.
What is the "Escalate to Content Mod for Policy/Guidelines Questions" Macro.
This channel will be used to track ongoing site-wide issues, or issues impacting large numbers of users.
What is #incidents?