Sites Around The World
This is the name of our New Braunfels site.
What is Galaxis?
This KB is to be used when a Creator writes in that their Instagram account is being impersonated.
What is Instagram Operations: Impersonation: Takedown Account?
This Core Value describes what happens when we all work together.
What is "Teamwork Makes the Dream Work"?
This is the first step in solving an issue with a Creator Payout Discrepancy.
What is "Confirm the product is in-scope of support"?
This tool is used to communicate to your team.
What is Workplace?
This country is where TaskUs began.
What is The Philippines?
This KB is to be used when Creators will write in to report other users’ threatening or harassing behavior.
What is Pages Operations: Report: Bullying and Harassment?
This Core Value recognizes personal growth.
What is "Continuous Self-improvement"?
What is "Check if payment date has passed"?
This tool is used to interact with the Creators.
What is SRT?
This city houses our site in Ireland.
What is Dublin?
This KB is to be used when a Creator reaches out because they have not received a payout and they believe they qualify for it.
What is Payouts: Payout Status: Payment Not Received?
This Core Value tells us to think outside of the box!
What is "Be Ridiculous"?
This is the escalation path for Creator Monetization issues.
What is Creators > Report Monetization Product Issues > Select Product Issue?
This tool is used for completing Client trainings.
What is Cornerstone on Demand?
This city houses our site in Greece.
What is Thessaloniki?
This KB is to be used when a Creator writes in noting that they do not have access to create Instagram Reels or queries about 60 second reels availability.
What is Instagram App: Instagram Reels: Instagram Reels Eligibility?
This Core Value describes how we can motivate others with our own actions.
What is "Inspire Others by Believing In Yourself"?
This is the tool used to find previous cases.
What is the Task Tool?
This tool is used for voice calls.
What is Twilio?
This is the name of our Work-From-Home site.
What is Cirrus?
This KB is to be used when Creators reaches out with a request to verify their Instagram account.
What is Instagram Operations: Verification: Request Verification?
This Core Value means that we think about our actions and words before we do or say them.
What is "Exercise Emotional Intelligence"?
These issues are not supported by the Creators team and should be addressed through the self-serve portal.
What are Facebook Verification, Instagram Verification, and IP Violations?
This tool is used to look at KPI metrics and track performance.
What is Tableau?