Vendormate Product
CSM Platforms and Processes
Customer Success Information
GHX Culture
Cross-Functional Teams
100

Three types of Vendormate reporting

What is Participation, Compliance and Document Repository?

100

Request time off platform

UKG: UltiPro

100

VP of Customer Success 

Krista Canton

100

GLT

Global Leadership Team

100

Onboarding Questionnaire Call

  • Onboarding accounts will review the Implementation Onboarding Questionnaire to establish and/or streamline existing credentialing processes. Credentialing processes will be guided by industry best practices.
200

Vendormate MyCredentialManager (MCM) permissions. 


200

Four Top Vendor Credentialing Organizations (VCOs)

  • Health Trust Verified Professionals
  • SEC3URE/IntelliCentrics (formerly RepTrax)
  • Symplr formerly Vendor Credentialing Services (VCS)
  • Green Security/PremierPro (separate websites, however look similar)
200

Customer Success Organization Team Name

Commercial 

200

VP of DEI

Melody Vanoy, MD
200

Kick-Off Call

  • Accounts onboarding from Sales transition to the Implementation phase of the Customer Journey. Implementation works with the onboarding customer to establish credentialing processes prior to the transition to Customer Success.
300

To add seats in Vendormate


300

Name of RG platform

  • GHX Hub: VM Customer Care Confluence page
300

VP of Sales

Joshua "Josh" Tait

300

DAILY

DOUBLE

DEI Slack channel name

dei-culture

300

Renewals Team

  • Renewals Team:
  • (1) Saralane Green - Account Development Rep
  • (2) Jacob Theno – Account Development Rep
  • (3) Johnathon Benford – Sales Ops Business Analyst
  • (4) Juanita Solomon - Contract Renewal Specialist III
  • (5) Warren Momon - Contract Renewal Specialist III
  • (6) Alex Hall - Contract Renewal Specialist IV
  • (7) Sydney Montgomery - Contract Renewal Specialist IV
400

Max Rep Count for VM Mass User Deletions

  • Maximum count = 100 reps listed on Excel spreadsheet for Mass User Deletions
400

Platform used to create emails

Salesforce CrM

400

Account Process Guide Review

  • Overview of existing processes followed within the Credentialing/Admin Office.
400

DAILY 

DOUBLE

GHX Connects: DEI & Culture Spirit Week

Monday, July 31st - Friday, August 4th


400

Strategic Account Executives

  • (1) Name: Clint Dittmar – VM Provider/Supplier
  • (2) Name: Tom Steffy – VM Provider/Supplier
  • (3) Name: Doug MacCaferri – VM Provider
  • (4) Name: Nick Zasowski – VM Provider
  • (5) Name: Sarah Cope – VM Provider
  • (6) Name: Stephen Musich – VM Provider
  • (7) Name: Stuart Seiler: Strategic Account Director, VM Supplier
500

VM Mass User Deletion

*Live Demo

Live demo provided

500

Jasper

  • Reporting Software= Jaspersoft
  • JasperReports is an open source Java reporting tool that can write to a variety of targets, such as: screen, a printer, into PDF, HTML, Microsoft Excel, RTF, ODT, comma-separated values, XSL, or XML files.
500

DAILY 

DOUBLE

Sr. Manager of Renewals and Supplier Customer Success Teams

Danie Brown

500

List GLT names and roles. 

  • Name: Tina Vatanka Murphy, President & Chief Executive Officer
  • Name: Chris Batson, Chief Financial Officer
  • Name: Christopher M. McManus, General Counsel
  • Name: Rob Alcock, Chief Corporate Development Officer
  • Name: Steve Jackson, Chief Revenue Officer
  • Name: Chrystie Leonard, Chief Customer Experience Officer
  • Name: CJ Singh, Chief Technology Officer
  • Name: Alexis Kearns, Chief People Officer
  • Name: Laura Dunbar, Senior Vice President, Communications & Corporate Sustainability
  • Name: Nedzad Fajic, President, GHX Europe
500

Implementation Team

  • Name: Olivia Davis, Implementation Cons III Solution Delivery
  • Name: Mike Jankowski, Implementation Cons III Solution Delivery
  • Name: Julie Jensen, Implementation Cons II Solution Delivery
  • ICs report to Sahil Verma, Manager, Implementation Delivery
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