Verification
How ways do we have to verify customer before it is considered failed verification?
What is: 6 ways
Where do we do we email requests to add signers on co-branded card?
What is: consumercard.helpline@bmo.com
Can we reopen a us diners credit card?
What is: No
What is the first question we ask the customer for verification after greeting?
What is: Thank you ______. Before we get started, may I please have your full first and last name as it appears on your account?
What screen do we access to memo the account after taking a payment?
What is: AAME
What screen do we go to on tsys to view ALL signers?
What is: IACR/MACV
If speaking with a customer that lives in Los Angles that request s to make a payment, what disclosure would you need to play?
What is: California Consumer Privacy Act Disclosure
How many OOP questions does the customer need answer correctly in order to pass verification?
What is: 2
What type of cards can we submit a limit increase on?
What is: BMO Consumer
Which four cards are visible on Centre Suite?
What is: BMO Business Platinum CC, BMO Business Platinum Rewards CC, Diners Club Elite, and Diners Club Premier.
With verbal passcode being phased out soon, what is it's current placement in the verification flow?
What is: 5th place
True or False: If a balance is $5 or less then a statement is not generated in tsys?
What is: False
What disclosure needs to be played when taking a payment?
What is: SpeedPay Disclosure
What screen do you access to verify a small business CC customer?
What is: IAGI, ICNS and IASI for employees
What is the disclosure read during a limit increase?
What is: "Please state yes to confirm you understand that you, our customer, agrees to authorize the completion of an application, which includes a credit report check, for a credit limit increase."
True or False: Can a business customer make a payment on Centre Suite?
What is: True