Outbound Detect
Inbound Calls
Inbound Detect
Miscellaneous
I know everything
100
Do I have to call all the phone numbers listed in the case?
What is yes
100
If the cardholder wants the card balance I would go this screen
What is ARIQ
100
What are the three pieces of information used to authenicate a cardholder?
What is Full name on card, zip code and last 4 digits of ss#
100
There is a stick man on the bottom right of my screen. What key do I press?
What is control
100
We only allow our cardholders to set 24 hour travel exceptions.
Who is Banco De Brazil
200
The card associated with case is already blocked as lost/stolen/fraud. Do I have to call the cardholder?
What is no
200
The cardholder wants to know why the payment did not post on their card account
What is transfer to Xerox or CCSi
200
You can authenticate the cardholder on this screen.
What is ARQN
200
The user id in VisionPlus is referred to as:
What is RACF ID
200
This FI has two organization numbers
What is Open Sky
300
How many attempts over a two day period do I need to make to contact the cardholder?
What is 2
300
How many transactions must we go over with cardholder?
What is 7
300
If a cardholder confirms fraud what do you need to do in VisionPlus?
What is zlns, zewb and newc
300
Don't complete a warning bulletin for these two banks
What are Advanced Financial and Peoples Security Bank & Trust
300
When removing a temporary block you will need to press this key
What is space bar
400
What rule is associated with non active cards?
What is Rule 10
400
Name two of the three types of transactions we do not go over with the cardholder.
What is limit increases, cardholder payments, and non monetary transactions
400
If a cardholder confirms fraud what action code will you enter in the Warning Bulletin?
What is 07
400
You want to complete a stop payment on a recurring payment. Who do you ask for approval?
What is Supervisor, TL or auditor
400
What production screen do you use to status cards for Maui County Credit Union (545), Kuaui Gov’t FCU (543) and Big Island (540)?
What is MOHP
500
Where do we find the phone number we leave as a call back number for the cardholder?
What is Credit Fact Tool
500
What is the name of the 452 letter in the comments drop down box in Falcon?
What is FBLK
500
What FI do we not complete a warning bulletin if the card holder confirms fraud?
What is Pennsylvania Central FCU
500
We do not want you to send letters to our cardholders
What is West Suburban Bank
500
Who was the person that knocked over the blocks while playing Jenga
Who is Storm
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