Payments
What is the type of card that Kubra does not accept?
American Express
What is the minimum down payment required for a Security Deposit Installment Plan?
$0
How often does a customer's budget bill adjust?
The amount may be adjusted quarterly to ensure it is in line with the customer's actual usage since the budget amount is estimated.
What is the timeframe on outage tickets without a detailed ETR?
As soon as possible, weather and workload permitting
What is the biggest mammal on the planet?
The blue whale
How much is the payment processing fee with FirsTech
$2.00
Customers will recieve an immediate disconnect notice if their account is how many days past due?
60 days
What are the different residential Green Power enrollment levels?
25%, 50%, 100%
For Line Maintenance, when should Work Schedulers be contacted?
NEVER
What is the name of the Cheetos cheetah mascot?
Chester
Customers sending in the Auto-Pay application wanting funds withdrawn from a savings account must send back the completed application along with what?
A deposit slip
How many Medical Holds to LIHEAP customers receive?
2
What is Joint Invoicing?
More than one Billing Document will constitute a single Invoice. Joint invoicing is used when there is one Contract Account with multiple Contracts
10 business day timeframe (weather/workload permitting)
What year did the first iPhone come out?
2007
Where do you look within the Document Manager tab in Kubra to confirm if a customer is on Cash Only?
Bad Check Flag
If you are reconnecting a customer after accepting payment that is less than the total balance owed, what must you ALWAYS make sure to do next?
Reset Dunning
When is the LPC (Late Payment Charge) added to the customer's account?
Our LPC is added to customer's account 2 business days after due date on bill
When submitting a Damage Claim form, customers need to make sure to attach any and all expenses over what dollar amount associated with their claim?
$50.00
What is Hallie's zodiac sign?
Gemini :P
When is a refund automatically processed?
The automatic refund process is initiated when a nightly batch program in SAP identifies Contract Accounts that have been final billed and have a balance remaining on the account.
What is a Non-Amended ISA?
When the tenant moves out or is disconnected for non-payment, service is not disconnected, it is instead transferred to the landlord's name.
What is the Customer Charge?
Fixed monthly fee customers pay for electric service, even if no electricity is used. Covers a portion of fixed costs of maintaining and keeping customer records active, including data processing, meter reading and billing.
How far in advance can a someone schedule a Customer Request?
They cannot.
Where did Hallie go on PTO this week?
Kentucky! Miss you gals <3