Referrals
Overlimit
Credit Limit Increase
This is used to change or update your schedule.
ASPECT
Used when you are having issues with your computer or systems.
04 System Issues
Customer has issues with their online order.
Window used to remove late fees and send Credit Balance Refunds.
Billing Profile
NEW AX ABV 50 UTI
OTP Only
Used to look up non bank related information.
MaRK
Used if you need to take time off the phone when not on break or lunch.
15 Personal
Customer is requesting to remove a payment float on their account over your limit.
Lead Line
Window used to send email notifications to a customer.
Invalid CVV
Correct CVV number must be reentered.
Used to adjust a miss-punch or clock in and out.
Macy's Insite
Code used to go on lunch.
02 Meal
Customer is inquiring about a decrease of their credit score due to Macy's.
CCSD
Window used to send out new cards and change customer's name.
Account Holders
Authorization Prohibited
Review notes of when prohibit was placed on account to approve.
This Resource is used to review audited calls.
N.I.C.E
Used for any off the phone knowledge and learning.
07 Training
Customer is applying for a new account in the store or online.
Credit Acquisitions Specialists/New Accounts Department
Window used to lower the credit limit on a customer's account.
Credit Profile
HARD DECLINE
Customer must wait for Consumer Protection department to call within 24 hours.
Used to look up bank related information.
KHub
Code used to meet with your People Leader or for meetings.
05 Coaching
Customer is inquiring about a claim on their account regarding fraud.
Fraud Claims
Window to view and modify payments made or pending on an account.
Payments