Reapply Flow
Expired application, wait time to create a new account?
What is can apply immediately?
ACH payment scheduled, clearing period?
What is 4 business days?
Termination amount = ?
What is payout amount?
Great customer service is focused on customers'..?
What is needs and wants?
Application will expire after __ of inactivity?
What is 30 days?
Account reversed/closed due to fraud, wait time to apply?
What is can never apply?
Auto pay on, ACH payment scheduled, any black out period?
What is 4 business days before and 4 business days after?
Bring current amount = ?
What is total of all payments made?
When the CSR is not paying attention and needs to have the question explained again?
What is not active listening?
This document is auto required for manual review?
What is ID/DL?
Closed account no payment made, wait time to apply?
What is can apply immediately?
What percent is the late fee?
What is 4%?
Maturity date = ?
What is the day the final payment is due?
An important step often overlooked after dealing with a customer?
What is follow-up?
SSN reported as deceased, what documents do we need?
What is customer does not get a 2nd chance?
Reversed account, wait time to apply?
What is 90 days?
Savings closed, distribution time period for debit cards?
What is 3-4 business days?
Fraud AVS filtering service = ?
What is the billing zip code is incorrect or the CVV code doesn't match?
Three effective steps to handle complaints?
What is 1. Remain calm 2.Allow customer to vent 3. Provide ideal resolution?
What is ID/DL, SSN, and proof of address?
Closed account, open less than 180 days, 4 successful payments made, wait time to apply?
What is 90 days?
Loan paid off, on what day can customer request funds?
What is 6th business day?
Transaction Table: Loan payoff = ?
What is customer closed account?
A good way to personalize your customer interaction?
What is addressing a customer by their name?
T/F: Customer applied with EIN, we can update to SSN and approve.
What is false?