Intro to iCIS
What is the name of the first screen you see when you log into iCIS?
What is Control Central?
The purpose of THIS is to delay or prevent a disconnect from happening.
What is a Pay Plan?
Calling to obtain balance, pay history and previous pledges.
What is an Agency Inquiry?
There are a total of _____ bill Cycles.
What is 20?
Customers must have a _______ in order to view their paperless statements.
What is MyAccount?
These are the three navigation tools in iCIS.
What are the Action Bar, Dashboard and Main Menu?
If an account is enrolled in this billing program, we cannot adjust the amount of their notice.
What is the Level Payment Program/Budget?
This signed document needs to be on file in order for an Agency to call and obtain account information.
What is a NDA?
Bills can be delivered to customers via ______ or _____.
What is Mail or Paperless/email?
This is where you can assit customers with resetting a password, going paperless or sending a log in ID.
What is MyAccount Admin?
A house is an example of what notebook?
What is the Premise?
Payments can take up to _____ to post in iCIS.
What is 15 minutes?
The role you send an follow up if a pledge hasn't been paid over 30 days
What is AGPLEDGE?
While rates determine how much we bill our customers, THIS charge is a standard charge on all bills regardless of how much energy is used.
What is the Monthly Service Charge?
If a customers reads aloud their credit card number to you, when the call is done, its important to immediately report the _________
What is PCI Breach/Cyber Security Incident?
This tree holds the history of where a person has lived.
What is the Account Tree?
Disconnect notices are printed for amounts over ____ but we will not send a collector on amounts under ____.
What is $100 and $200?
Use this to create the pledge contact.
What is the BPA Script?
This commercial rate registers the speed at which the customer uses the KWH
What is the Demand Rate?
If a customer wants to be removed from the Level Payment Program, warm transfer them to ______
What is ext. 1224?
Procedures in Stellen are access when using a ______ or a _____.
What is a Keyword or a PDM#?
______ is used to confirm a payment was made and/or view payment history of a customer.
What is Agent Dashboard/Paymentus?
This tab needs on the Account Notebook needs to be changed when processing a pledge.
What is the C&C Tab?
This adjustment is made to reflect changes in power expenses.
What is the Fuel and Purchased Power Adjustment?
It is important to include a __________ on every account you access.
What is a customer Contact?