Deposit Change/NSF
What must be included when an adjustment is made to a deposit which causes a negative shortage for creditor payments?
Q12
When transferring to VS or Retention, what is appropriate to advise the client to whom they are transferring?
"Specialized agent"
What are the 3 main things entered into the Lawsuit info Box during a Legal intake?
1. Service Date
2. Answer due date or hearing date
3. Case/ Docket number
What is a CSL?
A settlement letter providing by the creditor
What must be told to the client if he/she calls in and the settlement was already approved via email?
Creditor Payment Method
Transaction/Bank Fee
Keep up with deposits as it may jeopardize the settlement...
Reviewing written confirmation once received...
How many business days do we recommend to clients who need to make changes to a deposit?
5 business days.
To avoid a coaching opportunity, how long do you have to correct your first response to the client, by sending the email correction template?
5 minutes
How can you determine if a client is fully enrolled in GLS?
Bonus Round
Is GLS going to cover a client if C got served 3 days before GLS is effective?
Hover over GLS emblem and review effective date.
Review if GLS agreement has been signed.
See if the first deposit has cleared.
Bonus x 3
GLS will sometimes make an exception so long it is no longer than 7 days.
What is an AFJ?
*The client agrees to have a judgment entered against him/her.
*It won't be acted on unless the client defaults.
*Usually we agree to this to get a better deal or because the LO won't settle until judgment is entered
*A judgment will appear on the client's credit report until terms are paid in full.
What 6 things must be said verbatim at the beginning of the SIF Pending Approval?
Creditor name
Last 4 of the account number
original balance
current balance
SIF Balance
terms of the offer
True or False.
When a client resolves an NSF, The 90 DD or Q12(if applicable) does not have to be read.
False.
If not reviewed within the last 60 days, what items are we reviewing with the client?
Changes to Hardship and Monthly Expenses
Client Portal
True or False:
The client must have funds available in DSA to order a Pro Se
False
What steps should be taken when the client sends a summons?
Make sure doc is legible/complete, update lawsuit info, order the ticket and upload the document to correct CC.
*If incomplete, advise the client accordingly
Name 3 things you should include in your advance review question
collection time
cleared deposits
amount of fees collected
how much $amount is needed to advance
urgency
When making a deposit change(lowering or skipping), what is impacted?
Negotiating active accounts
Active creditor payments
Name at least 3 instances where you are not required to respond to an email.
forwarded emails
Attorney missed Welcome Call (no client question)
Out of Office
Communication between attorney and client (no reference to CS)
Client sending duplicate emails (addressing only one)
True or False.
We can offer Pro-Se assistance for North Carolina.
False.
We have a list of 3 Attorneys that the client can select from (Dawn, Jessica, & Inez)
What is Stip Signed by GLS Attorney RI?
Stipulation signed by the attorney representing the client.
What template should be used when a client rejects a settlement multiple times?
Multiple settlement rejection
Name AT LEAST 3 NSF error messages
Account Closed
Account Frozen
Authorization Revoked by Customer
The beneficiary of the account holder deceased
Corporate customer advises not authorized
Customer Advises Not Authorized
Error
Invalid Account Number
No Account/Unable to Locate Account
Non-Transaction Account
Payment Stopped or Stop Payment on Item
RDFI is not qualified to participate
Void
What are the tabs that are reviewed under the "Payment Schedule" tab other than "Drafts & Withdrawals", "Creditor Payments", "other" and "PB Runner"?
GCS Statements.
Name at least 3 non-Pro-Se states.
North Carolina, Oregon, South Dakota, Alaska, Guam, Puerto Rico, Vermont
What is a wage assignment?
Bonus Round
How do we address a wage assignment?
A wage assignment is an act of taking money directly from an employee's paycheck in order to pay back a debt obligation. Because the client agrees to it, a creditor does not need to go to court before collecting money from their paycheck.
Bonus X 2
Advise the client to write a letter to the creditor/Law office to have the Wage Assignment revoked. This allows negotiations to work on the account.
How far out can you push the Negotiations fees on the last settlement, when the client needs additional funds?
The Max Collection fee should match the terms of the settlement on file.