CREW TRAINER
Which of the following should you also be as a Crew Trainer?
Friend, a Coach, Fast, a Leader
a Coach
Which type of feedback is most effective?
Appreciative and Developmental
TRUE or FALSE: All of the training content - in FRED, interactive activities, and videos can be used on a tablet or a laptop.
TRUE
What is the 3-Step method of training?
a) Try it, See it, Check it
b) Prepare, Present, Try out
c)See it, Try it, Check it
c)See it, Try it, Check it
Part of your role is to be a Teacher- What does this mean?
Teach crew members to correctly perform operational/station procedures
As a Crew Trainer, who does your mindset impact? You, Guests, Trainees or Everyone ?
Everyone
Say 3 tips to do before you prepare a training session:
-Confirm your Trainee is scheduled for the date and time you are planning the training session
-Prepare tablet with training material
-Before training take time to review any areas where you might need to refresh your knowledge
-Have a training plan or agenda
When should you coach?
In the moment where there is a coaching opportunity
Which of these does a Role Model demonstrate?
a) Waits for direction before taking action
b)Maintains a poor appearance
c)Sets an example for the crew to follow
d)Corrects Crew in public
c) Sets an example for the crew to follow
The Make It Promise is how we Create Feel-Good Moments
Tell us the behaviors that help achieve the promise
Make it Right
Make it Special
Make it Fast
On what day of the Issel Corporation training plan the new crew learns how to prepare buckets with sanitized towels ?
On the second day
5 - Step Coaching process:
1 - Observe
2 - Give/Receive Feedback
3 - Demonstrate the right way
4 - Agree on what will change
5 - Follow up
How can you demonstrate you are an Expert?
-Perform correct procedures consistently and efficiently
-Explain why the operational/station procedures are important
-Links all procedures to the guest experience
Tell us the 5 steps to build the proper mindset:
Be prepared
Be positive and pleasant
Be here now
Be yourself
Have fun and enjoy what you do
List 5 things to do or teach to a new team member on their first day (Issel Corporation 5 day training):
1)welcome new team member /Smart clock training
2) introduce trainee to the team
3)Tour restaurant
4)Policies review
5)Review Voice Board/
Incentives
6)Explain and have them sign OSHA book
7)Review emergency evacuation plan, First aid kit and fire extinguisher location
8)Crew Schedules/Req days off policy
9)hospitality /foundation/ fries training
What do you need to do in the Check it section of training?
Ask questions to check for understanding
Complete a verification on the Trainee
Provide feedback to the Trainee