Service Procedures
After greeting the guest you should always ask if they're collecting
What is points
Explain Best Burger
What is the procedure to help ensure that we're giving out quality product
How many times do we have to stir a coffee with cream?
what is none.
The figure 8 module is for..
what is mopping
When running a park for safety we must always put on a ...
what is a safety vest
For every eat in order we should automatically be giving the guest....
What is table service
When a product is expired we have to...
what is waste the product in the waste bin
What is a double double
what is two cream two sugar
If a bar towel isn't in your hand it has to go in the..
What is the dirty bar towel bucket
Since our floors are slippery what is crucial for us to wear on the floor?
What is non-slip shoes
Errol ordered a Big Mac combo with a Jr chicken to go, what else should Errol receive in the bag + How is it presented?
What is 3 napkins, a straw, his receipt, condiments (Should've been punched in) double the bag.
What is the holding time of cheese slices?
what is 2 hours
What is the amount of Mix-Ins we put in a snack size oreo mcflurry?
What is two spins of the mix-ins
When taking trash out to the corral do we go through the kitchen or through the lobby?
What is the lobby
What are the three common hazards found in the restaurant?
What is slippery walking surfaces, hot fluids, lifting and carrying boxes
What does HBO stand for
What is hand bag out
How often should you be cleaning the grill and how often should you be doing a steam clean
What is after every run and every 15 mins.
How often do you have to swipe under the coffee brewer?
What is after every brew
A new hire Herlinda changed a garbage and put it in the back, how can we coach Herlinda?
Garbage can't be stored in the back it has to go directly into the corral, trash can't cover the back door
What are the three activities we should perform around electricity?
What is turn off equipment prior to unplugging, Keep outlets and switches dry, remove plugs from outlets by pulling on the prongs and not the cord
What is the proper procedure to packing an eat in order (non-table service). Must list all procedures from start to finish.
What is placing the number of napkins compared to the number of food items the sandwich first on the tray, then grabbing the fries, then the drink, a straw. Then calling the guests name if they used the app, or saying "Guest with the order number ....." as your waling out the order to the guest and not placing it on the counter.
Which sandwich do we put mayo like this on it.
What is the BLT bagel
Explain the best brew procedures
What is brewing coffee when needed, switching to small batch brew after coffee orders slow down 2pm,
A new hire Hannah is in the lobby. She sees there's that someone dropped some food and a drink. She gets the mops and puts in back. How can we coach Hannah?
What is letting Hannah know she has to sweep before mopping, she has to put out wet floor signs in that area so guests and crew are aware, and we have to coach her that since she's done with the mop she has to empty the water.
What is our assembly point?
What is the Active Green Ross Tire Parking Lot