Patient Experience
Patient Survey Vendor
Who is Press Ganey?
Inpatient and report HCAHPS; Day Surgery, ED, Clinics
HRO Partner with us for the next 18 mos
Who Mike Hall?
mike.hall@pressganey.com
Retirement plan goal for in employee engagement participation
What is 92%?
We hit 93% Thank you!
Fire Response
What is Rescue Alarm Contain Extinguish? (RACE)
Response to a fire alarm
QAPI
What is Quality and Performance Improvement?
Each Department has a QAPI project, approved by the Board. Do you know what yours is?
Retirement goal for Inpatient HCAHPS
What is the 75th Percentile?
Purpose of becoming a HRO
What is Zero Harm?
Since 2017 across CRH and clinics, we have harmed a patient every 101 days
Responsible parties for employee engagement improvements
Department Leaders
We must work together to make CRH a better place to work and care for patients! Its starts in each individual department
Panic buttons locations
What is in all RHCs, HR, Switchboard, Business Office, Nursing Units and Registration Areas
Strategically located to improve security throughout the organization
Incident Reporting
What is the system tracks patient safety incidents, aiming to improve care and minimize harm to provide compassionate care to those we serve with a commitment to excellence
Responsible parties for Patient Experience
Who is everyone?
Responsible party for HRO who can help me become a trainer
Chancee Bubella
Who is Chancee Bubella?
If you would like to be a bigger part, please contact Chancee!
cbubella@cuerohospital.org
$2 million dollars
What is the average monthly payroll for CRH?
What is RUN HIDE FIGHT?
Falls & Employee Engagement
What are the organization-wide QAPIs?
Falls happen throughout the organization
RHC Patient Satisfaction Goal
What is the 61st percentile?
NOT a part of becoming an HRO
What is Blame?
HRO focuses on process improvement, NOT a punitive process.
Entering an incident reports helps review what happened and how. It is not a gotcha
New FPOB that will begin at CRH Sept 1
Who is Dr. Angela Watts?
Lockdown Button Locations
What is ED and Switchboard?
HIPAA
What is the Federal law requiring health care providers and business associates to protect the privacy of individually identifiable health information
There are 17 identifiers listed in the regulations
Required to regain our 5 star rating
What is increased survey responses?
Team that meets weekly to review each safety incident report and works to find process solutions
What is the Safety Event Reporting Team?
Responsible for patient flow, supports all departments and represents leadership
Who is the house supervisor
Soon the House Sup role will expand from Med Surg charge to a role responsible for the overall patient flow and will support all departments. The house supervisor will move to the Nuc Med area
Fire Watch
What is hourly rounds through each department (24/7)?
We will be required as part of ILSM to do fire watch when we replace our fire alarm system (January/February)
Hand Off Communication
What is the is the practice of ensuring that hospitals follow guidelines for safe and effective handoff communication between healthcare providers during patient transitions?