Patient Experience
Press Ganey
Who is our Survey Vendor?
Mike Hall
Who is our representative for HRO?
mike.hall@pressganey.com
92%
What is the retirement plan goal for participating in employee engagement?
R A C E
What is Rescue Alarm Contain Extinguish?
Response to a fire alarm
QAPI
What is Quality and Performance Improvement?
Each Department has a QAPI project, approved by the Board. Do you know what yours is?
75th Percentile
What is our Goal for Inpatient HCAHPS
Zero Harm
What is the purpose of becoming a HRO?
Since 2017 across CRH and clinics, we have harmed a patient every 101 days
Department Leaders
Who is responsible for working through enagement improvements?
All RHCs, Nursing Units and Registration Areas
What is where the panic buttons are located?
Incident Reporting
What is the system tracks patient safety incidents, aiming to improve care and minimize harm to provide compassionate care to those we serve with a commitment to excellence
Living our mission statement keeps us all focused on what is important
Everyone!
Who is responsible for patient experience?
Chancee Bubella
Who is the point person for HRO who can help me become a trainer for HRO?
If you would like to be a bigger part, please contact chancee!
cbubella@cuerohospital.org
AOC
What is Administrator on Call?
There is a leader on call 24/7 who can help with issues
Run, Hide, Fight
What is response to person with a weapon?
Falls & Employee Engagement
What are the organization-wide QAPIs?
Falls happen throughout the organization
61st Percentile
What is our RHC Goal?
Blame
What is NOT a part of becoming an HRO? HRO focuses on process improvement, NOT a punitive process.
Angela Watts
Who is the new FPOB starting September 1?
ER Registration & Switchboard
What are the locations with buttons to lockdown the hospital?
HIPAA
What is the Federal law requiring health care providers and business associates to protect the privacy of individually identifiable health information
There are 17 identifiers listed in the regulations
Increased Survey Responses
What is how we regain our 5 Star Rating
SERT Team
What is the Safety Event Reporting Team?
The SERT team meets weekly to review each safety incident report and works to find process solutions.
House Supervisor
What is the nurse who manages patient flow and supports all departments.
Soon the House Sup will move to the Nuc Med area (vs med surg) and will function to support the entire organization. When leadership is out of the building, the House Sup is in charge and acts as the liaison to Admin
Department Hourly Rounds
What is what is required during fire watch?
We will be required as part of ILSM to do fire watch when we replace our fire alarm system (January/February)
Hand Off Communication
What is the is the practice of ensuring that hospitals follow guidelines for safe and effective handoff communication between healthcare providers during patient transitions?