Assessing Suicidal Ideation
One key question to ask when assessing suicidal ideation
What is "Do you have a plan?"
Type of questions should you use to encourage information sharing.
What are open-ended questions?
Name one calming technique you can guide a caller through.
Deep breathing exercises.
This phrase can validate a caller's feelings of depression.
What is "It sounds like you’re feeling really down."?
One key technique for de-escalating a crisis call?
What is active listening?
What you should do if the caller indicates they have means to carry out their plan?
What is assess the risk immediately and provide immediate support?
Something you can you say to a caller who is hesitant to share details?
What is "I’m here to help you, and it’s okay to share what you feel comfortable with."
Managing a caller with anxiety your tone should remain.
What is a calm and steady voice can help soothe the caller?
A vital resource to provide for someone experiencing depression.
What is referrals to mental health professionals?
To avoid responding emotionally to a caller in crisis.
What is listen without interrupting and offer reassurance?
Asking about the caller's timeline regarding their suicidal thoughts is important.
What is to understand the immediacy of their feelings.
This is how agents can demonstrate active listening during a crisis call.
What is by reflecting back what the caller says and asking clarifying questions?
A grounding technique you can use for someone experiencing anxiety?
What is encouraging them to focus on their five senses?
It is important to encourage a caller to talk about their feelings.
What is True
Phrase can you use to validate a caller's emotions.
What is "I understand this is really hard for you."?
You should emphasize this while listening to a caller expressing suicidal thoughts?
What is empathy and understanding.
When faced with limited details, a supportive response would be.
What is "I’m here for you, and we’ll work through this together."?
You can acknowledge a caller's anxiety effectively by saying.
What is "It sounds like you’re feeling really overwhelmed right now."
Saying ____ to someone expressing hopelessness.
What is "It’s okay to feel this way, and I’m here to support you."?
An effective strategy for maintaining calm during a tense conversation.
What is Speak in a calm, steady tone?
Immediate resources you can offer to someone expressing suicidal ideation?
What are crisis hotlines, emergency services, or mental health professionals.
It is crucial to reassure callers about confidentiality.
What is to build trust and encourage them to share their feelings openly?
It is essential to provide resources for anxiety support because.
What is to ensure they have ongoing support beyond the call?
Signs that might indicate a caller is struggling with depression?
What is withdrawal from activities, changes in mood, and expressing feelings of hopelessness?
Its essential to guide a caller towards solutions during a crisis.
What is it empowers them and fosters a sense of control in a chaotic situation?