These types of questions are the least effective when establishing a therapeutic relationship.
What is "closed-ended" questioning?
100
Generally, this personality trait/behavior is seen as a negative approach to addressing clients in the therapeutic field, but it is effective and sometimes necessary in crisis work.
What is assertiveness?
100
This is when there is an unhealthy association between a client and their counselor (or vice-versa) because they are reminded of someone or something from their personal life.
What is transference?
100
Disney/Pixar's film Inside Out kicks off when Riley's parents decide to move from their home in Minnesota to this city.
What is San Francisco?
200
This man often referred to as "The Father of Modern Crisis Intervention".
Who is Gerald Kaplan?
200
Approaching a crisis with Basic Attending Skills, Identifying the problems and providing ideas for coping methods and techniques are the components of what?
What is the ABC model?
200
This practice is instilled in all crisis workers and is often the first to be pushed aside. A professional is more inclined to be mentally and physically able to serve their clients when they are consistently working on this.
What is self-care?
200
A crisis worker is uncomfortable with their client due to the pentagram (Pagan) tattoo on the client's arm. This discomfort leads to the crisis worker approaching their interactions with inappropriate judgement.
What is bias?
200
This Emotion successfully intervenes in Riley's attempt at running away from her new home.
Who is "Sadness"?
300
This is the term for a "natural, though trying, part of life". It is commonly associated with feeling overwhelmed and anxious.
What is stress?
300
This is the final phase of the ABC model.
What is Coping?
300
These are common reasons human service providers might enter the field. This can sometimes lead to clients responding (or opening up) to their counselor or interventionist quicker than they might with a provider without ______________.
What is lived experience?
300
An interventionist is meeting with a client about a crisis. During their discussion, the client reveals that s/he had taken a bottle of prescription medication before coming in to talk. The crisis has now become elevated to _______________.
What is an emergency?
300
This device helps "Joy" and Bing-Bong escape from the Memory Dump.
What is the Rainbow Rocket (Wagon)?
*Extra credit to anyone who recalled that only Joy escapes from the Dump.
400
These incidents would categorize sudden traumatic events that negatively impact a person's life.
What is Situational Crises?
400
This is the correct term for the clarifying technique in which a counselor restates (in their own words) what their client has just said.
What is paraphrasing?
400
These two populations are often the least likely to report instances of abuse or neglect because the treatment is commonly at the hands of a family member or "caregiver".
Who are children and the elderly?
400
This service provides assistance to individuals experiencing crises and most are available on a 24/7 basis.
What is a crisis support line (or hotline)?
400
The Emotions, especially "Anger", are frequently bothered by a reoccurring jingle playing in Riley's head.
The song is advertising what type of product?
What is chewing gum?
500
This is the highest level of performance and optimal motivation describing a specific level of anxiety.
What is Moderate Anxiety?
500
This term describes a behavior which involves following the client's lead, actively listening and demonstrating presence during the session.
What is Attending Behavior?
500
Negative mood and outlook, a general disregard for ethical boundaries, and inappropriate reactions to situations at work are all possible aspects of ________________.
What is burnout, or a lack of self-care?
500
Bringing your own volume down (despite the screaming client), adjusting your body language, and using questioning/ interviewing skills are aspects of this intervention technique.
What is de-escalation?
500
The 5 Islands of Personality that occupy Riley's mind are Family Island, Honesty Island, Hockey Island, Friendship Island, and ___________ island.