Principles for Crisis Management
Principles for Crisis Negotiations
Negotiator Skills
Negotiator Activation and Deployment
Crisis Response Options
100

No inmate will be granted _________ freedom.

What is ILLEGAL?

100

The negotiator remains an ________ of Correctional Services with an __________ to the employer which is unaltered by the negotiator role;

What is an EMPLOYEE, and ALLEGIANCE?

100
These are the 3 types of Confrontation used by Negotiators. 

What is GENTLE, MODERATE, and HARD?

100

When an emergency situation requiring the use of Crisis Negotiators occurs, the senior officer on duty will implement the necessary measures to _______ the situation and notify the Superintendent and the police.

What is CONTAIN?

100

This Crisis Response Option is often done prior to Negotiator arrival. 

What is CONTAIN AND DEMAND SURRENDER?

200

No inmate will be granted _______ or ________;

What is IMMUNITY or AMNESTY?

200

During the negotiating process, the members of the negotiation team _________ ____ _________ which is vested in them by virtue of their regular employment functions;

What is RELINQUISH THEIR AUTHORITY?

200

These are the 8 Spheres of Functioning, that outline a PICs life and their experiences. 

What is FAMILY, OCCUPATION, RELIGION, DAILY LIFE, FINANCES, LEISURE, and HEALTH?

200

The Crisis Manager will reinforce the containment process as necessary and, in institutions with in house Crisis Negotiator capability, will activate and deploy a Crisis Negotiation Team. In institutions that do not have adequately trained crisis negotiators the Crisis Manager will immediately _____________________________ and__________________________________________________________________. 

What is NOTIFY THE REGIONAL DIRECTOR and REQUEST THE ACTIVATION AND DEPLOYMENT OF A FULL NEGOTIATION TEAM?

200

This Crisis Response Option is the objective, as Crisis Negotiators, to use the web of information to settle or resolve the situation. 

What is CONTAIN AND NEGOTIATE?

300

Prosecution will be ________ whenever possible

What is SOUGHT?

300

Since negotiation cannot take place in a fluid situation, the limits of the situation must be __________ and __________ at the earliest possible moment;

What is CONTAINED and STABILIZED?

300

These are referred to as the 9 Great Skills. 

What is REFLECTION OF FEELING, ATTENDING, PARAPHRASING, SUMMARIZING, ASSOCIATION, PROBING, FEEDBACK, INTERPRETING, and CONFRONTATION?

300

The Crisis Manager will establish a _______________________. The Institutional Standing orders must contain a description of the Crisis Management Command Centre.

What is a COMMAND CENTRE?

300

This Crisis Response option utilizes the Institutional Crisis Intervention Team (ICIT). 

What is ASSAULT?

400

Hostages will have no __________ to give ________

What is AUTHORITY to give ORDERS?

400

In most situations, _____ is on the side of the authorities and should be used ______________ to bring the situation under non-violent control;

What is TIME, and CONSTRUCTIVELY?

400

These are the factors to consider when using or deploying the throw phone. 

What is SAFETY, ENVIRONMENT, PIC's NEEDS, GRANDSTANDING, and EVIDENCE COLLECTION?

400

When a Negotiator or a Negotiator Team is deployed, all available ___________ information and ___________ relating to the crisis situation and ____________ _____________ must be made available to the Negotiator or Team.

What is BACKGROUND, INTELLIGENCE, and OPERATIONAL SUPPORT?

400

This Crisis Response option involves the deployment of Oleoresin Capsicum (OC) Spray including Mark 3, Mark 4, Mark 9, Vapor, and Pepper ball Launcher rounds. 

What is CHEMICAL AGENTS?

500

_______ and __________ will NOT be surrendered

What is KEYS and EQUIPMENT

500

Demands which require _________ actions on the part of the employees or which may __________ the security and safest of the institution or community will NOT be granted. 

What is UNLAWFUL, and ENDANGER?

500

These are the three (3) types of Crisis Managers a Negotiator may have in a Crisis Response situation. 

What is EXPERIENCED, MODERATE, and INEXPERIENCED?

500

An area for the Negotiators will need to be _________________ and contained.

What is ESTABLISHED?

500

These last two (2) Crisis Response Options are available to policing agencies and are not utilized by Corrections Crisis Response Teams. 

What is SNIPER and DECEPTION?

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