Boundaries
What is one example of maintaining professional boundaries with a client?
Not sharing personal contact info
What is the first step you take when responding to a medical emergency?
Check for safety, call for help if needed
Why is clear communication important during a crisis?
Reduces confusion, promotes safety, ensures teamwork
Why is timely documentation important after a crisis?
Accurate details, legal protection, continuity of care
Clients have the right to be treated with ________ and ________ at all times.
Dignity and Respect
A client asks for your personal phone number. What should you do?
Politely decline and explain boundaries
A clients begins having a seizure. What should you do first?
Protect them from injury, do not restrain, time the seizure
What is one active listening skill you should use when a client is upset?
Eye contact, nodding, paraphrasing
What key details must always be included in a crisis incident report?
Who, what, when, where, why, actions taken
Can a client refuse medical treatment during a crisis? Explain.
Yes, unless life threatening and pending guardian consent. As a UCP staff, always provide first aid/ CPR until paramedics arrive.
Why is it important to keep professional boundaries when a client becomes upset?
Prevents confusion, maintains safety and professionalism
You smell smoke in the facility- what are your immediate steps?
Activate alarm, evacuate clients, call 911
A client is shouting and pacing. What tone and body language should you use?
Calm tone, open posture, non- threatening stance
A client throws a chair, but no one is injured. How should this be documented?
Describe event factually, note no injuries
A client is upset and wants to leave the building during a crisis. How do you balance safety with their rights?
Explain risks, offer alternatives, use least restrictive intervention.
You notice another DSP sharing personal details about their life with a client. What is the most appropriate response?
Address it professionally, remind about boundaries, report if necessary
A client is physically aggressive toward peers. What's the safest first action?
Ensure safety, remove others, use de-escalation techniques
How do you communicate with a non-verbal client during a crisis?
Use gestures, communication devices, visual aids
You witness a coworker documenting something inaccurately. What should you do?
Address the issue, correct if possible, report if needed
You witness a coworker restricting a client's rights "to keep things calm." What should you do?
Intervene, remind of rights, report if necessary
During a crisis, a client tries to hug you tightly and won't let go. What boundary respecting strategy should you use to ensure both safety and support?
Use calming but firm voice, gently redirect to safe personal space, and then resort to basic CPI strategies
During a crisis evacuation, two clients are panicking and refusing to leave. How do you maintain safety while supporting both?
Stay calm, reassure, call for backup, assist one at a time if possible
A coworker and a client get into a verbal altercation. How can you de-escalate the situation while supporting both the client and your coworker?
After a crisis, multiple staff provide conflicting accounts. How do you ensure your documentation remains accurate and professional?
Write only what you observed, avoid assumptions, get clarification from witnesses. Multiple reports can also be written if accounts are drastically different.
During a crisis, staff must act quickly. How can you ensure that client rights are still protected even under stress?
Follow policies, use least restrictive methods, treat clients respectfully.