Crisis Support
What are some examples of crisis:
-Large scale of health and safety issues
-Internal or external threats
-Civil unrest or protests.
When can an employee get the ARF?
When they experience financial hardship due to natural disaster:
-Natural disaster include a hurricane, tornado, earthquake, flood, etc
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Dolphin hears underwater with which part of their body?
Jawbone
What's an example of an emergency?
-Fire alarm
-Natural disaster warnings
Who are eligible for services:
-All amazon employees
-Employees family member
-Household members
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If the site closure quip has not been updated with the latest information what will happen then?
A message will be sent to the ee assistance team (EAT) to inquire about the site status.
What is considered not a natural disaster?
-House fires
-Fulfillment Center
-Fire alarms
-Isolated incidents of employee fighting or arguing in the workplace
-Non-critical employee injuries
What is the element symbol for Calcium
Ca
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What's the 1st step to take if you're on a call and there is an emergency drill?
-Inform the employee that you are disconnecting the contact due to an emergency.
To create an account to access the portal, what are some information the ee will need:
-First name
-Last name
-Email address
-Password
-DOB
-Gender
What is a crisis?
A crisis is any event that has the ability to affect business-critical functions.
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Who will be eligible for a ARF:
-Partners include Amazon Flex Deliver Partner, Delivery service partner and delivery associates, etc
-Funds be extended to all amazon employees and partners in the US and Puerto Rico.
What does Santa say as he flies away in his sleigh:
Merry Christmas to all and to all a good night
What's the 3rd step to take if you're on a call and there is an emergency drill?
If unable to get the employee's number, ask them to contact us again.
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TRUE OR FALSE
Resource for living requires documentations for leave and accommodation.
FALSE
What information's can be found in the Wayfinder?
-Site closure.
-Employee does not feel safe or is unable to go to the site.
-HR or managers reporting a crisis event.
-Employee report of self-harm, harm to others, or threat to amazon facilities.
-Non-Amazon employee seeking help-Escalation Scenarios
What's a heat wave?
A period of abnormally hot weather, lasting more than 2 days and documented by a reputable climate agency.
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The more you have of it, the less see
Darkness
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What is the script to use on phone:
"I'm sorry, I am having an emergency and must end this call as I need to evacuate. May I please have your phone number to follow up with you later? You may also call back, and another associate will be happy to assist you with your request."
What does employees used Lyra for?
Lyra can connect with licensed therapist and counselors as well as expert mental health coaches.
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You can find information on me alerts board such as:
-General details of the crisis event
-Site closure and opening information
-Payment or excused time expectations
-Special instructions coming from site leadership or HR
-Resource for living packets
-Any other key information the crisis supports team finds important to share
What's a natural disaster?
A disaster is a natural event that causes significant damage or disruption.
What the highest grossing horror film of all time?
IT
2017
What's the 2nd step to take if you're on a call and there is an emergency drill?
If possible, attempt to get the employee's phone number to contact them back at a later time.
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What benefits can amazon employees and family receive?
-Free, confidential support
-Resources
-Referrals for every aspect of their work and personal life