Crisp Training

Medicare Supplement

100

What percent does medicare pay for a patient? 

What is 80%

200

What is the medicare supplement plan meant to do? 

What is to save on expenses at the doctor, hospital, and co pays? 

300

What percent does a supplement cover? 

What is 20%

400

What is the age for a medicare supplement quote?

What is 64 years or older? 

500

What are all of the qualifications for a medicare supplement? 

• Are you over 64 years old? (must be yes)
• Do you also have Medicare Part A and B? (must be yes)
• Please confirm your state and zip code
• Lastly, I want to reconfirm with you that you are interested in a Medicare insurance quote to save money on expenses at the doctor and hospital, is that correct? (must be yes)

Final Expense

100

What is a final expense policy?

What is a low cost alternative to a life insurance plan?

200

• What would be the age qualification for a final Expense Policy?

What is age 45-79?

300

• Name one explanation that you may have to give the patient when they ask “What is a Final Expense Policy? Ex. One of the notable points on your script. 

• A final expense plan will provide your family with up to $50,000 dollars if you were to pass away.
• This money can be used to cover your funeral costs, medical bills, loans, credit card debts and much more.
• A final expense policy prevents your family from having to pay your funeral costs and outstanding debts out of their own pockets if you were to pass.

400

• Up to how much will be the Final Expense Plan cover?

What is $50,000.00?

500

• Are health questions or medical exams required for a final expense policy?

No, they are guarantee issue as there are no health or medical questions asked. 

Hearing Aid

100

• What are the 2 qualifying questions for a Hearing Exam?

• Customer must understand that hearing aid is not covered through their insurance or Medicare
• Customer must be willing to schedule a free no obligation appointment at a local store

200

Freebie

Stand up, pat your head, and rub your belly!!!! LOL

300

• What does HA stand for?

What is Hearing Aid ?

400

Hearing aids are not included in the free hearing exams? 

What is True or False? 

500

Who are our partners for the free hearing exams

Who is Miracle ear? 

Random

100

What is the dress code policy at Crisp Connections? 

What is business casual? 

200

Why can't you have your cell phones out? 

What is it's against the HIPPA Policy? 

300

What color are the wall trimming where you can not pass? 

What is blue? 

400

What is the first step when logging into the dialer? 

What is Go to Chrome web browser and type in https://dialer.crispcc.com/cti/agents/

500

How do you know when a patient is on the line? 

What is a beep?