Effective Communication
This communication method involves speaking clearly and directly without being aggressive.
What is assertive communication?
This type of listening requires full attention and feedback to show understanding.
What is active listening?
Good instructions should be clear, concise, and this.
What is specific?
This tool helps track appointments and deadlines.
What is a calendar?
This breathing technique helps calm the nervous system.
What is deep breathing?
This nonverbal element includes posture, gestures, and facial expressions.
What is body language?
Repeating back what someone said in your own words is called this.
What is paraphrasing?
Breaking directions into smaller parts helps improve this.
What is understanding (or comprehension)?
Doing the most important task first is called this.
What is prioritizing?
Physical activity helps reduce this stress hormone.
What is cortisol?
This type of communication avoids blaming and often begins with “I feel…”
What are I-statements?
Maintaining this physical action shows engagement and confidence.
What is eye contact?
Asking someone to repeat directions back to you ensures this.
What is confirmation of understanding?
This common time-waster involves delaying important tasks.
What is procrastination?
This practice focuses on staying present in the moment.
What is mindfulness?
This barrier to communication occurs when someone is distracted by their phone (or a forklift driving by them).
What is lack of attention (or distraction)?
This listening mistake involves planning your response while the other person is still talking.
What is interrupting (or selective listening)?
This tool helps organize instructions in sequential order and you mark off items as they are completed.
What is a checklist?
What is FROG?
Getting 7–9 hours of this improves stress levels and focus.
What is sleep?
What is empathy?
This skill involves asking questions to clarify meaning.
What is reflective listening?
Asking for someone to do something "ASAP" or place an item over "there" usually causes this.
What is confusion?
Setting SMART goals helps make goals this.
What is specific and measurable (or achievable and time-bound)?
Setting limits and learning to say this word can reduce stress.
What is “no”?