Case creation
This is where new PEF's are found for PSS agents to begin case creation.
What is Inbound Faxes?
The top left of the case home screen
What is the case number?
This is where external comments will be made on the case
What is case comments?
This tab is where we can change the status & sub-status
What is case details?
This box is where agents can find their patient demographics
What is patient details?
This is the very first step after retrieving our faxed in PEF
This is what the guided status bar at the top of the case home screen is called
What is the Chevron?
This is where archived documents in PDF form can be found
What is Files?
Where is the tab that BV's live?
What is the BV Wizard?
This is where the provider's NPI can be found
What is clinic details?
The place agents tell the system what it is we are inputting for data entry
What is document type?
This is where we would find who the case currently belongs to
What is the case owner?
This is where every BI made on the case can be found
What is BV histories?
This is where you go to enroll the patient into your program specific copay program
What is the copay tab?
This is where the drug information can be found for the patient
What is Treatments?
The thing that is most important on all PEF's
What is the provider signature/date?
This is where we would find what drug our case is for
What is program name?
This is where 'follow ups' or 'tasks' can be found for the Case Manager
What is Open Activities?
This is where you would find any information that happens to be missing
What is the missing information tab?
This is where the BIN & PCN can be found
What is patient details (copay info)?
The box that needs to be reviewed/confirmed before submitting the case that was just created
What is the missing information box?
This is the button that would be selected if a chevron needed to be moved manually
What is Mark Status as Complete?
This is where the procedure (CPT), J and diagnosis codes can be found
What is clinical details?
This is where the summary of benefits will be created and sent to the HCP
What is the VOB preview?
This is where agents can find BI coverage outcome results
What is patient insurance snapshot?