"I don't Wanna"
I dont wanna join! You tell your manager in Alaska we don't get out of bed for at least $300
(What do you do)
Add $300 to the feedback tracker
Leave the lead in Reviewing status.
Do NOT mark as Not Interested, Low Fee Schedule yet
Well hello there, I'm calling about this letter that says I need to join ASH or I'll be OON with Cigna.
(Recruiter/Campaign Associate locates the lead and it belongs to their colleague so they get all needed info and...)
Enter all needed info into the activity
Email the lead to their recruiter
Update Status Reason to Recruiting, Requested Materials
PTOT network? As if! We only have ST's on staff
(what do you do?)
Mark the lead as Ineligible, Licensure
Indicate in your activity the name and position of the person that indicated they only have ST's on staff.
I'm over this! There is nothing in google when I search by address, or facility name. There isn't even a phone number to call!
(What do you do?)
If you believe even your manager could not find anything on this provider then record your searches in CRM and close as End Recruiting, No Valid Contact Info
I need $500 per visit
(what do you respond?)
Tell me about yourself
aka, get qualifying information such as special equipment, conditions treated, special licences for tehri providers...etc
What qualifies them to be special enough to get $500?
I dont wanna join because you require pre-approval paperwork and im not doing that!
(what do you respond/do?)
Educate the provider on MNR and make very clear...ASH does not require "pre"-approval
You can also point out that ASH will also admin OON MNR and if your OON you don't get to use ASHLink or have the opportunity to move up in tiers.
Leave in Reviewing for now, if provider is adamant about no MNR talk them down to see if a higher tier will work instead.
Well hello there... Is anyone there...um - oh - the line is dead and i'm talking to myself. Strange, I couldn't find any number other than this - now what? And why am I still talking to myself!
(Now what?)
Enter an activity with the number you called and indicate the number appeared to be disconnected
Mark the Lead as Recruiting, Attempt - No Answer (Do not close after 1 try - sometimes phone lines are down in the area and will work later)
Talk to yourself all you want - yay working from home!
As if! Why don't you have your people talk to my people because I work at a hospital
(What do you do?)
Mark the lead as Ineligible, Under Contract
Indicate the name and position of the person that said you were calling a hospital
You're working with WHO from ASH?
(You found a dupe when calling your provider - what do you do)
Identify the other leads and get in touch with the other recruiter.
Identify the lead that will be kept and which one will be a dupe (keep the one with the most activity)
Decide who keeps the lead, get leadership involved if you need to
Im a franchise.
(next steps?)
Know that some franchises allow their owners to make their own decisions on contracting and some do not.
Ask questions to find out if they can sign their own contract or if we need to go through a corporate entity
Loop in any other recruiters with leads if needed and if one app decide on assignments (you can get leadership involved here but it is not necessary)
I dont wanna join because im CASH only and don't work with insurance!
(what do you ask/do?)
(red flag!) Advise the provider you are calling because Cigna identified them as INN with them and ask if that is true.
Verify the address, business name, and TIN provided by Cigna for the match campaign
discuss varying actions for S&R depending on outcome
(Leave a message for Kentucky Rehab at the beep) Well hello there, I'm calling for Kentucky Rehab regarding the Cigna transition which will affect your business. This is the 5th VM I've left trying to get in touch with someone...
(what do you do after this VM is left)
Keep it in Attempt LVM (Verified)
Do not close it out
Ask your field recruiter in your group about a possible visit timeframe
Have an office? As if! I treat people in their homes
(What do you do?)
Mark the Lead as Ineligible, Not in Scope
Enter the name and position of the person that indicated they are home care
Explain they will need to contact Cigna directly to try to obtain a direct contract because they are out of scope for ASH to credential but their contract will be termed on 9/1/23
This is a dupe but nobody is working the other non-match lead
(what do you do)
Mark the other lead as End Recruiting, Duplicate
Identify the correct lead in the activity
Disqualify as a dupe
You need to talk to my billing agency, they take care of all that stuff.
(next steps?)
Identify if the billing agency is part of a corporate ownership or if teh group just hires them to do paperwork for them.
If they hire them to do the paperwork and they approve the agency to sign a contract on their behalf we will accept and work with them - please document this in CRM