Demographic Updates/PIN
How can a temporary PIN be sent?
It can be sent immediately via email or text provided Voya has the participant’s email address and/or mobile phone number on file. If not, it will be sent US Mail.
What is the distribution source name for rollover money on a participant withdrawal screen?
Immediate source identified on withdrawal screens
Where can the Voya Trust blank agreements be found?
Voya Trust SharePoint site accessible through CRM Corner.
Describe our Emergency Savings Solution (who is our partner)?
Through a strategic collaboration with Millennium Trust, Voya is pleased to offer a digital workplace solution enabling employees to save for short-term emergencies with flexible, automated saving options.
What are the communications sent through e delivery?
Account Statements & Privacy Notices, Correspondence & Transactional Confirmations, Plan (new), Prospectus & Regulatory Documents
What changes require authentication with a social security number and PIN when speaking to Customer Service?
Profile change (phone, email, home address, banking, beneficiary) & money-out transactions
Is there a loan report that shows all loan details including maturity date?
The plan sponsor can access the Loan Audit Report available on the Sponsor Website or the sponsor can create a custom loan report on the Sponsor Website in the On-Demand Reporting section
What is the best method for delivering plan reviews?
Seismic
What is myVoyage?
Voya’s personalized participant experience, backed by science and designed to engage employees, helping them be on track for retirement and more confident along the way.
What email will be used for e delivery documents if we have multiple on file?
The participant entered email
What can't be updated in Payroll Administration?
Participant phone number or social security number
What happens to a loan with a participant is terminated?
Participants will automatically receive loan default notification letters under the Loan Monitoring Program. Terminated participants are given the option of remitting a lump-sum payment of the entire outstanding loan amount directly to Voya to avoid the loan being reported as a taxable distribution.
Where can locate TICKERS?
The Investment Revenue Workbook posted on CRM Corner
Bonus answer: Send task to CSS
What financial wellness messages are available via text nudge?
Add a beneficiary, restart savings and save more are the newest addition to Voya’s journeys designed to deliver personalized, targeted messages for engaging employees in taking steps to improve their retirement readiness and overall financial wellness.
Is there an option for plans that are payroll integrated to submit emails without updating their files?
As a secondary option, payroll administration could be used to provide emails.
How can information be provided to populate vesting on the participant website?
If a TPA monitors, it is only updated annually with a batch upload process.
If sponsor provides, it required all necessary fields provided through payroll.
Where would l find answers to questions about distribution screens on the recordkeeping system?
DWE Guide
Bonus: What does DWE stand for?
Distributions with Ease
Where can I find monthly, quarterly, plan review, or plan survey reporting directions and tracking?
CRM Sharepoint folder CRM Reporting
What is VoyaLearn?
Voya’s innovative, on-demand multi-lingual educational platform is designed to help individuals achieve holistic financial wellness.
What if electronic delivery fails?
Participants delivery preference reverts to US Mail. Participants receive a Failure Notice via US Mail and will appear on a sponsor report.
How are location codes assigned during self enrollment?
001 is the displayed during self enrollment and can be changed by the Sponsor through payroll administration
What is a distribution management approver as designated via Sponsor Web access?
User has the ability to approve participant loan and withdrawal requests via the Web site.
What is Knowledge Management how can it be accessed?
KM is a business portal that contains plan provisions and services. It can be access from SF through the Plan record by utilizing the drop down on the right hand side.
What are the mobile app enhancements due out in December?
Enhanced myOrangemoney functionality, improved login experience, a simplified homepage design, refreshed global navigation, and the ability to manage their accounts
What is the first statement to fall under the new delivery parameters?
2nd quarter participant statements