BACKROOM
IF A SHOE COMES IN SHIPMENT ALREADY PRICED, YAHOO ! EASY ! NO WORK FOR YOU !
TRUE OR FALSE ?
FALSE. YOU MUST DOUBLE CHECK USING THE REGISTER !
HOW DO YOU CHECK BILLS FOR LEGITIMACY ?
FEEL THE TEXTURE.
LOOK FOR FIBERS.
USE THE PEN.
HOLD IT TO THE LIGHT, MATCH DENOMINATIONS.
WATCH CUSTOMERS BEHAVIOR.
WHAT DOES S.M.I.L.E STAND FOR ?
START WITH A GREET AND UNCOVER NEEDS
MAKE A PRODUCT PRESENTATION
INVITE TO TRY ON
LOOK TO REINFORCE AND EXPAND
END WITH A THANKS
HOW MUCH ARE CHARMS ?
THREE FOR $8, BUY TWO GET THE THIRD FREE !
WHEN DO YOU CLICK THE CLICKER?
EVERY SINGLE TIME ANYTHING COMES THROUGH THE DOOR
ADULTS, KIDS, STROLLERS, BIG SHOPPING BAGS, UPS GUY, SHIPMENT, EMPLOYEES,
E V E R Y O N E
WHERE CAN SHIPMENT NOT BE ?
(hint: 3 places)
IN THE RED SQUARE
IN FRONT OF THE DOOR
18 INCHES FROM SPRINKLER HEADS
LP TOPIC OF THE MONTH ?
HOLIDAY SAFETY.
BONUS POINTS FOR SPECIFICS ?
WHAT IS THE MINIMUM REQUIREMENT OF SHOES WE MUST BRING TO EVERY CUSTOMER ?
3 PAIRS !
(minimum)
WHAT IS UPT
AVERAGE TRANSACTION VALUE
UNITS PER TRANSACTION
HOW EARLY SHOULD YOU GET TO THE MALL (IF YOU ARE PARKING) ON BLACK FRIDAY/ THANKSGIVING ?
DUDE, LIKE 2 HOURS
WHERE DO YOU PUT MISMATCHED, AND DAMAGED SHOES?
WHAT ARE THE THREE MAIN CAUSES OF SHRINK ?
INTERNAL
EXTRERNAL
PAPERWORK
WHAT IS OUR ACCESSORY GOAL ?
11 %
HOW MUCH DO THESE ITEMS COST :
ADULT CLASSIC CLOG
ADULT CROCBAND
KIDS CLASSIC
KIDS CROCBAND
WOMENS SWIFTWATER SANDAL
$44.99
$49.99
$29.99
$29.99
$34.99
WHAT MUST BE DONE BEFORE LETTING ANY NON EMPLOYEE (such as LP Auditor) INTO THE BACK ROOM ?
CHECK ID AND SIGN VENDOR VISITATION LOG
(or if something is hung on the wall and in a box and there is no reason for it to be like that)
REFIGURE THE WALL TO ACCOMMODATE.
STYLES MUST STAY TOGETHER, NOTHING SHOULD EVER BE IN TWO PLACES
WHAT DO YOU LOOK FOR ON A RECEIPT BEFORE YOU CAN PROCESS A RETURN
DATE ? (PAST 45 DAYS)
METHOD OF PAYMENT? (MAKE SURE CUSTOMER HAS MATCHING CARD)
MANUAL ENTRY ?
FINAL SALE ?
2 EXAMPLES OF OPEN ENDED QUESTIONS?
AMANDA
WHAT IS THE INSIDE OF THE FUZZ LINED CROCS MADE OF ?
IS IT VEGAN ?
YES
MAXIMUM PAIRS OF SHOES A CUSTOMER CAN BUY IN ONE TRANSACTION ?
15 PAIRS
NAME 6 OF THE TOP 12 CLASSIC COLORS ?
YELLOW CHAMBRAY BLUE
BLACK PEPPER
SLATE GREY CARNATION
NAVY COLBALT
LAVENDER POOL BLUE
WHAT ARE 2 RECOVERY STATEMENTS WHEN DEALING WITH A POTENTIAL SHOPLIFTER ?
AMANDA
HOW DO YOU RESPOND TO THIS CUSTOMER:
"HAHAHA OMG CROCS ARE SO UGLY, WHY WOULD ANYONE WANT THESE EVER!?"
BEST ANSWER WINS
RED TAG IS CLEARANCE
WAS NOW IS A SALE, NO NEW PRICE TAG APPLIED
WHAT IS CONVERSION, AND WHAT IS THE CONVERSION GOAL ?
CONVERSION IS TRANSACTIONS DIVIDED BY HOW MANY PEOPLE WALKED IN TO THE STORE PER HOUR
20%