What's New
How often do we update a patient's health history form?
Every 2 years (digital/paper) and verbally at every appointment! (must be charted)
How long do we book for a Regular Crown Prep with Dr. Ryley?
1.5hrs
How many round bales can she lift onto the truck at one time?
2
How often do we review the IPC manual?
Yearly
The percentage of Canadians who have not seen a dental professional in the last year?
A) 55%
B) 26%
C) 30%
b) 26%
Who is eligible for the CDCP program as of June 1st?
Everyone!! It's now open for anyone to apply.
All of our providers are accepting CDCP (Case by case)
Scenario: Jillian (New Patient) called the office for an emergency visit. (Has a tooth that feels sharp). How would we handle this call, and what would we schedule her in for? (Next opening is a few weeks away)
Key Points:
* Triage the patient
* Schedule for a 60-minute emergency visit (with hopes of turning into an NP exam)
* Offer the ASAP list and make notes about their availability
* Pro-tip: Can use some of the blocked out times for emergency visits
Do not schedule for a 90-minute day tx!
What is the farthest that Liv has run?
42.2km
What is the name of our new sterilizer?
Lexa
What is considered a HIGH blood pressure reading that we would not treat in the clinic?
Anything over 180/110
Send to Hospital
When are the payroll cut-off dates?
Payroll cut-offs are always the 10th and 25th of the month!
What is our cancellation Policy?
Missed Appointments = $75 fee
Short Notice cancellations (Less than 24 hours) = $75 fee
The only exception is sickness/family emergencies at the discretion of the admin team.
** Frequent no-show patients will get a letter and be dismissed from the practice **
How long should we flush the water lines at the start of the day? And how long do we purge them after each patient>
2 minutes before patients and 20 seconds between patients!
How long should you be curing fillings?
30 Seconds
How long do we book for N20?
We do NOT book it!
Not doing N20 until further notice.
Which arch takes the longest to freeze?
Mandibular
When Month/ Year did Liv start at Crossings Dental?
September 7th, 2021
How often do we do waterline testing?
Quarterly
What do we do when we have equipment that does not work?
1. Pull the equipment from use
2. Mark it with tape
3. Sterilize it (Do not put it back in the cupboard!)
3. Notify Shaniah - Send for repair or order replacement.
What picture is currently on the whiteboard in the office?
Cat (dead) - By Ollie
How long should we schedule when an existing patient needs to get full X-rays and an exam?
90 minutes
Name all of Liv's immediate family?
Susanne, Kevin, Zach & Jeff
What PPE should be worn in the sterilization area?
All PPE (gloves, gowns, protective eyewear, and masks) must be worn by the dental team during instrument decontamination and removed when completed.
How many types of bacteria make up dental plaque
A) 25
B) 300
C) 3000
B) 300 types of Bacteria