Compliance
I-9's
Trade New Hires
eForms
PTO
100
Yes, women and men both can experience harassment
Can both men and women experience harrassment
100
What information can be used to HIPAA verify the pharmacy? (Please list three)
Name, NABP or NPI, Address, Store Number, City and State, Phone Number
100
What function key should you always use when searching for a member?
F8 All
100
Who is your Trainer?
Roger Lewis or Tiffany Martin
100
What type of devices are banned from the call floor?
Electronics (Cell phones, Ipods, Cameras, E-books)
200
How many pieces of information do you need to verify if you are talking to the member and how many if you are talking to the pharmacy?
Member = 3, Pharmacy = 2
200
What are the different ways to search for a pharmacy in RxClaim? (Please list three)
Name, Zip, Phone, City, NPI, NABP
200
What steps would you take getting into a pharmacy? What steps would you take getting into a doctor?
7 Provider - 1 Pharmacy 7 Provider - 8 Provider
200
Who is your Quality Analyst?
Alisha Wilkerson
200
What day of the week are you allowed to wear jeans?
Friday, unless otherwise permitted by Connextions.
300
What is Kallan Mosley’s Member ID and DOB?
ID = 6303931547, DOB = 07/14/2005
300
What is the NPI and NABP to the Caremark Illinois Specialty Pharmacy?
1134100134 - 1466033
300
What steps do you take to pull up the TCT?
8 - Profile 2 - Transaction Control
300
Who is your Operations Manager?
Gary Tilton
300
How many occurrences will you receive if you call in, come in a half hour late/leave a half hour early, and if you were a NCNS?
Absent = 1, Tardy/Left Early = 0.50, NCNS = 4.00
400
Member id: 6303931547 For this member, Rx: 1234567, filled at Walgreens #1450, what is the co-pay, and is the co-pay being applied to any type of Deductible or Out of Pocket Max?
The co-pay is $261.02, $250 is being applied to the Deductible.
400
What is the Name and Rx Number of the medication that was filled on 05/17/2010 at this pharmacy?
Rx: 6442135 - Oxycontin 10mg Tab
400
Why would you need to utilize the TCT?
Timely Filing and Match On (Processing)
400
Who is the Jeffersonville Connextions Site Leader?
Jaclyn Hill
400
How long do you have to be employed with Connextions before qualifying for FMLA?
You have to be with the company for 1 year, FMLA will need to be approved by HR.
500
On the same prescription, what is the DEA Class of the drug, also what is the description and shape of this medication?
This is a DEA Class 0, This is a Pink, Film Coated Capsule.
500
What is the Payee address for this pharmacy?
P.O. Box 840688, Dallas, Tx
500
What two ways can you search in the TCT?
C/A/G and B/P/G
500
Who is the CEO and founder of Connextions?
Jack LeFort
500
What will cause you to be terminated from the company without further explanation?
Being caught cursing on the call floor, in the break room, and on Connextions property can be the reason for immediate termination.
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