Ticket Tagging
Hello Facebook
I got a message from Facebook saying that my account was disabled; suddenly I lost contact with all my friends, works, business and my archives.
please return my account back so that I can contact with my friends and work again.
What is 'Ops: General Inquiry'
I cannot seem to access my account on crowdTangle I was able to yesterday but not sure why I cannot now.
What is 'Ops: Login Issue'
When reaching out to POC or Tech, what should you include in the Intercom Ticket?
What is 'Screenshots' and what is 'quick TLDR'
Chris Miles is the POC for which vertical?
What is 'News'
Is our Onboarding process paused or ongoing at the moment?
What is 'paused'
I'm a CW at Facebook and I`d like to know how to request access do crowd tangle.
How do I delete a live display?
What should you do before sending your CR to the partner?
What is 'Review your messaging'
Low Priority Bugs must be closed within how many Business days
what is '90 days'
Which 2 Ops experts posted about 'CT/ICOM Tagging Review' in the CT Global Ops?
Who are 'Laura and Tash'
I need help with Instagram's posts.
Some Instagram's posts aren't returning in the API. I've already checked all parameters to get, and some posts works, others don't.
When I paginate the request return, the post I would like to collect doesn't appear.
Are there any parameters I have to change that aren't up to date on the wiki? Can you help me with this?
What is 'Ops: API Issue or Question'
Our question is regarding the social media follower count. The number of followers is updated once a partner posts. We have the scenario when the partner doesn’t post for a certain period but we want to track the social media follower for them on a daily basis.
Do you have any solution/ approach that could be useful for us?
What is 'Ops: Data Definition or Metrics'
What should you include in a ticket when you realize it is a deny access?
What is 'Your investigation' and what is 'brief description?
Name at least 3 Unsupported Cohorts that do not qualify for CrowdTangle
What is 'Consultants, Brands, Agencies, Individuals, NGO's, Advocacy Organizations, Students, Gov't, Sports or MCD'
Where in Intercom can you find the Spam folder?
What is 'Settings -> Spam -> Spam folder'
Not from the partner, it is one of our CR's.
'Thanks for writing in! There was an outage for a brief period, but we just received news from our Tech team that we should be back up and running. Can you confirm? Thanks so much!'
Which 2 tags should you use?
What is 'Ops: System Issues' and if possible, then what is 'Task #'
2 questions from the partner:
Is there a way to create a live feed/dashboard using saved searches that's shareable to someone without a user seat? and I am getting an error when I try to export a csv of posts, where excel says the file may be read-only or encrypted. Do you know why that is?
What is 'Ops: Product how-to-Data Export & Batch Uploads' and What is 'Ops: Product how-to- Live Display'
Can you use emoji's in your intercom ticket response when addressing an academic partner?
What is 'Yes, just make sure it is appropriate'
Who are our APAC Entertainment POC's?
Who is 'Michelle Poon and Kate Ngo'
Was our overall CrowdTangle Q4 Quality Score above 95%?
2 questions from the partner:
What is 'Ops: API Issue or Question' and what is 'Ops: Data Definition or Metrics'
My name is Tyrone Brown and I am emailing from a company called TCO London. I have recently joined as an Audience Growth Manager and would love to introduce the team to CrowdTangle.
We are an agency and we also have 3/4 magazines - that were focusing on growing their presence on socials.
* ALSO you have reached out to Partnerships for additional questions on this individual (hint 3 tags)
What is 'Ops: Access Request', what is 'Access Request - Deny' and what is 'Ops: Partnership Escalations
What are the 3 things you should keep in mind when using GIF's?
What is 'Keep GIF's appropriate, be careful not to overuse GIF's and reach out to a friend with you are not sure'
How many active Tech members do we have?
What is Patricia's favorite food?
What is 'Steak and wine'