Compliance
Product Knowledge
Costco
Our Industry
Miscellaneous
100
How many Client Reps can be in the same Costco at the same time?
2
100
True or False, can the Genie HDDVR (HR 44) browse Netflix, Youtube, and Amazon video?
False
100
Who is the current CEO?
Craig Jelinek
100
What are the 4 phases to our company?
1. Client Representitive 2. Corporate Trainer 3. Assistant Manager 4. Director of Operations
100
What were the top 3 attributes Jim Sinegal learn from Sol Price?
1. Integrity 2. Social responsibility 3. Being tough
200
How do customers get the refer-a-friend discount with us?
We are NOT allowed to combine other promotions other than our own.
200
How long must a customer have DirecTV to get a free move?
12 months
200
What is the average income of a Costco Member?
$100,000
200
How many Client Reps across the nation do we employ as an entire Industry?
2,200
200
How do you qualify for our All-Inclusive price lock for 2 years?
Have ARS with up to 4 TVS & must have a current AT&T account under the same name/billing address
300
What do you do when you have a customer wanting to sign up but currently has or had DirecTV within 24 months?
Move on to the next
300
If you are recording 5 shows on the Genie, how many shows can be watched live?
4
300
(DAILY DOUBLE) When was Costco founded?
1983
300
How much are your overrides as an Assistant Manager in our company?
$10
300
What is the proper way to disengage customers in our retailer?
Leave happier than when they came in
400
(DAILY DOUBLE) Compliance manages the relationships between what 4 entities?
Retailers, Clients, Our office & You.
400
What is the lowest package a customer must have to get all the BSU games?
Xtra
400
What are the 2 types of concepts Costco sells?
Triggers & treasures
400
What are the 3 qualifications to be a National Consultant?
1. Compliance 2. 30+ offices 3. $200,000 DD 7 weeks in a row
400
What is our definition of being an Entrepreneur?
To be a manager of failure
500
What is the protocol if there is a discrepancy between you and a customer or retail employee?
Step away from the retail & let Reggie know ASAP
500
Which of the 4 are we currently allowed to speak about inside of our Costco? A. Century Link B. 4K C. Samsung D. All of the above
B
500
What are the 3 main reasons why understanding the Costco culture is so important to us?
To enhance members experience, increase compliant sales & maintain our program for future generations!
500
What are the 5 attributes you need to be successful in our company?
1. Mentality 2. Attitude 3. Work Ethic 4. Being a student 5. Leading from the front
500
(DAILY DOUBLE) What is the engine that keeps our company moving forward?
You
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