THE I&R PROCESS
A method of restating the client's general words back to them
What is paraphrasing?
This occurs when the I & R service informs the public and/or decision-makers of a situation affecting a larger group of people.
What is system advocacy?
This is a situation of acute emotional distress in which an individual experiences a temporary inability to cope
What is a Crisis?
This entity should primarily benefit from an I&R follow-up.
Who is the individual client?
Confidentiality of a client
What is a basic expectation of an I&R service?
Rapport, Assessment, Clarification, Information and Referral Provision, Closure
What is Stages of the I & R process?
This is a confidential process to make sure a client (or the client’s family) receives the help they need
What is Individual advocacy?
When a Community Resource specialist needs some quiet time/space to ‘de-stress’ before the next call to speak about their call with a supervisor
What is debriefing?
Client did not meet the program’s eligibility criteria
What is an unsuccessful referral?
A central part of our ethics
What most closely describes the importance of confidentiality within I&R?
A way of listening and responding to another person that develops mutual understanding
What is active listening?
This can only occur with the informed consent of the client.
What is Advocacy?
If the client shares anything that gives the impression they are considering suicide, ask
Are you considering suicide or are you feeling suidical?
The permission of the client
What information is needed to conduct a follow up?
Client has the right to refuse to answer any question
What is the best description of the client’s rights when asked for confidential information?
The number of stages of the I & R process
What is 5?
The "essence of I & R"
What is Empowerment?
This determines the danger of a situation and involves addressing the person’s intent, possible means to carry out the intent, timing and state of mind
What is a risk (lethality) assessment?
About a week later
What is the best time to conduct a follow-up?
When there is a suspicion of child abuse
What is when can confidentiality be overridden?
This is done through the asking of ‘second questions’ such as “Tell me more about …”
These might include language, age, disabilities, communication impairments, emotional situations, mental health issues or poverty
What are barriers?
to assess the situation to ensure the person’s safety and to defuse the current emotional trauma,
What are the objectives of I & R crisis intervention?
The I&R service
Who should primarily benefit from a customer service/quality assurance followup?
Recording calls
What is a training tool?