Inquiry Conversations
Misc.
CRS statuses
Budget Billing
Agreements
100
Field Eligibility date, Termination balance, and date of next action can be found on this screen.
What is IQCS
100
Key strokes used to access multiple screens within one Conversation
What is PF 1, PF 2 and PF 3
100
Account Status showing that a customer is currently responsible for a bills.
What is Active
100
Conversation used to start Budget billing
What is BABP
100
Conversation used to view agreement history
What is IQAG
200
Estimated reads, Actual reads and Read dates are found here
What is IQMR
200
Location you can send an Account statement using PF4 key
What is IQAB
200
Meter Status showing that the gas is on an flowing at the customers location
What is Open
200
A Non-residential customer can only start the budget during this period of Time.
What is Revenue Neutral period
200
Time period that a customer is not eligible for a new Agreement if previously Defaulted.
What is 18 months
300
Displays usage in Therms, Therm factor, and number of days in the bill
What is IQBH
300
Conversation used to see a list of the people who lived there in the past
What is TENT
300
Acct Status showing that all responsibilities for this customer has ended.
What is Final
300
PF1 key when using BABP will display this screen which can also be viewed by using a separate conversation.
What is IQBH
300
The standard number of installments for a Specific Agreement
What is 10 months
400
Bill messages are displayed here and to see them you have to press this key.
What is IQBD - PF3
400
Conversation used to Schedule an appointment to the Field
What is RSMT
400
Used to identify a specific unit/Apt in a building
What is Part supplied
400
Budget billing LPP Status code/name used to enroll a customer on the budget
What is "Start Now" or 01
400
The exact amount needed to the penny to automatically activate and agreement.
What is the Downpayment
500
location where you can see the Meter set date and Unlocked date.
What is IQMI
500
Contains the Customers name, Address, Acct # and balance and follows the customer through all conversations.
What is the Banner
500
This letter appears in the RATE to identify that a customer buys gas from an ESCO
What is " T"
500
Conversation used to view a customers Budget history but you cannot make changes on.
What is IQBR
500
Four statuses that an agreement can be found in.
What is EXP (Expired), DEF (Defaulted, TER (Terminated), KPT (Kept), Offered, PIF (paid in full) DQT (Delinquent)
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