My team mates are hypocrites. We talk about ways we can improve but then people don't want to do what they agreed to.
What is Failure to Live Up to Agreements
100
Some crucial conversations never get solved because of......
What is wrong conversations?
100
As excuses accumulate, don't talk about the most recent excuse; talk about.........
What is the pattern?
100
Discussions are less predictable . Nobody sends you an invitation. This variable affects our chances of improving the way we communicate.
What is surprise?
100
Which transfer tip allows you to rehearse with a friend, practice on the fly and practice in a training session.
What is master the skill?
200
It isn't a single problem. It's that I keep having to talk with people about the same problem.
What is Shows a Pattern?
200
It's easy to be lulled into a series of ........... particularly if the other person doesn't want to do what you've asked.
What is never-ending excuses?
200
If a person is late for meetings and agrees to do better the next conversation should be about his or failure to keep a......
What is a commitment?
200
Another enemy of change that allows you to know both sides of the conversation is.....
What is a script?
200
Which transfer tip allows for applying incentives and go public with crucial conversations?
What is enhance your motive?
300
Sometimes I let a problem go on for a long time, and then when I bring it up, I say something just awful.
What is regretting saying something horrible?
300
These teams walk away from problems like these. In good teams the boss eventually deals with problem behavior. In the best teams, every team member is part of the system of accountability.
What is the worst teams?
300
If you do say something horrible, you should.....
What is apologize?
300
Which two variables are big enemies of change?
What is surprise and emotion?
300
Which transfer tip allows for marking hot spots , setting aside a time and reading reactions?
What is watch for cues?
400
What if the person you're dealing with violates all of the dialogue principles most of the time---especially during crucial conversations.
What is dealing with someone who breaks all the rules?
400
The danger in dealing with someone who breaks all the rules is.....
What is the person isn't as bad as you think---- you try to address all the problems at once?
400
The solution to dealing with others who fail to live up to agreements.
What is speaking up?
400
Name at least two of the three tools that help you transform the printed word into daily actions.
What is conceptual tools, behavioral tools or cuing tools?
400
Which mentors are highly effective in carrying out crucial conversations?
Who are Christal, Mary, Tammy, Paul and Robin?
500
My teenage son has always got a new reason for why it's not his fault.
What is Endless Excuses?
500
Stories we tell ourselves and that are left unattended don't get better with time they......
What is ferment?
500
State the issue and then work on that one issue. Deal with one....
What is element at a time?
500
The more you care about what's happening, the less likely you are to think about how you are conducting yourself? This enemy of change in crucial conversations is.......
What is emotion?
500
Which transfer tip allows for discussing and teaching the material?