6 Sources of Influence
What is the source of influence: Want to
Personal Motivation
I didn’t comment or give my opinion in the MM – “I feel like people would think my comment was stupid or not listen to me.”
Social, Motivation
Explain Ambiguous Cause:
Vague and undescriptive responses
Different emergent problems, how do you address them: People feel unsafe.
You step out, create safety, step back in.
Explain "Describe the Gap" and give an example statement.
A gap: a difference between what you expected and what actually happened.
What is the source of influence: Can Do
Personal, Ability
“I can’t manage my case work and phone calls all day.”
Personal, Ability or Personal, Structural
Explain Complicated Cause:
A mix of ability & motivations
Different emergent problems, how do you address them: People violated your trust
Determine if its a motivation or ability issue
Explain "Contacting" and give an example statement.
Address misunderstanding upfront and build trust.
What is the source of influence: Help from others
Social, Ability
“Working on my IDP is impossible with the other demands on my time.”
Personal, Motivation or Personal Motivation
Explain Masked Cause:
Purposely hid the genuine source of problem to prevent additional issues.
Different emergent problems, how do you address them: New problem sneak into the scene
It's okay to change topics, but always clarify what you're doing. Place a bookmark where you just were so that it will be easy to return to it later. If you don't, you lose your place and sometimes forget that you changed topics.
Explain "Mastering my story" and give an example.
Taking control of a narrative you tell yourself. Do you choose to stay silent or violence.
What is the source of influence: Carrot and Sticks
Structural, Motivation
“I was never trained to do that.”
Structural, Ability
Why do you want to jointly explore barriers?
Self discovery and problem solving development.
What are the 4 stages of dealing with anger?
1. Ensure Your Safety
2. Dissipate the Emotion
3. Explore the Other Person’s Path to Action
4. Take Action
Explain "Create Safety" and give an example statement.
You create an environment where individuals feel comfortable and secure enough to express themselves authentically.
Give a statement someone would maybe say that would help identify their driving source of influence.
Give the example
“I’ve been dealing with a lot of family stuff and my mind hasn’t been focused on work.”
Personal, Motivation and Ablility
Why do you want to avoid quick advice?
Effectiveness = Accuracy x Commitment
What is the flow of Path to Action?
See & Hear > Tell a Story > Feel > Act
Explain "Stay Focused and Flexible" and give an example.
New problems emerge, focused enough not to get side tracked, take note of new issue(s) and return to the main topic. If new issues take priority, reschedule the current conversation.