Restore safety by apologizing, contrasting and by finding a mutual purpose. (page 156)
How can you restore safety as described in Chapter 5?
100
Ask, Mirror, Paraphrase, and Prime (page 162)
What does AMPP stand for
100
A stands for Agree, B stands for Build, and C stands for Compare. (page 170)
What does ABC stand for?
200
Explore Others' Paths is another tool for helping others feel safe. (page 156)
What is "Explore Others' Paths"?
200
Come right out and be straight forward to ask a person to share their path to action by inviting them to express themselves.
What does the "A" stand for in AMPP? (page 162)
200
Agree on what you agree upon and don't turn agreements into arguments. (pages 170-171)
How do we avoid argument?
300
When asking someone to open up and share their feelings, you must sincerely want to listen to them, you must mean it. (page 157)
Why is sincerity important in building safety?
300
Mirror means to try and build safety by describing how a person's actions look when their actions are contradicting what they are saying. (page 163)
What does the "M" stand for in AMPP?
300
We build by agreeing positively and then adding another point to consider. (page 171)
When do we build?
400
Being curious about what the person is saying helps us to avoid overreacting while seeing the person as a reasonable, rational, decent person in helping the person to feel safe in opening up. (page 159)
Why should we be curious?
400
Paraphrasing is used to build safety by repeating back the message in your own words to encourage a person to open up and talk. (pages 164-165)
What does the first "P" stand for in AMPP?
400
Compare when you disagree by suggesting that you differ and then describing how you differ. Do not accuse that the other person is wrong! (page 172)
When do we compare?
500
We need to be patient when others are acting out in silence or violence so that the effects of the adrenaline can subside. (page 159)
Why do we need to be patient when trying to get a person to open?
500
Prime to encourage the person to open up by offering your best guess as to what the person is thinking or feeling. (PAGE 166)
What does the second "P" in AMPP stand for?
500
When you have done your best to make it safe for a person to talk through AMPP, move to ABCs.(page 170)