Crucial Conversations 101
Start with the Heart
Learn to Look
Make it Safe
100

When it matters most, we do our ________ .

What is worst?

100
Work on me __________ , us second.
What is first?
100
THIS will cause participants to stop adding to the Pool of Shared Meaning?
What is fear or loss of safety?
100
With THIS you can talk with almost anyone about anything.
What is safety?
200

When faced with a Crucial Conversation, you can (a) avoid it, (b) face it & do it poorly, or (c) __________________.

What is face it and do it well?

200
What is 1 of the 2 skills that are used to assure your motive is right.
What is "Focus on what you really want" or "Avoid the Fool's Choice"?
200
In order to self-monitor my behavior during a heated conversation, I need to know and understand my _______ under stress.
What is style?
200
The entrance condition for dialog is ________ _________ . The continuation condition is Mutual Respect.
What is Mutual Purpose?
300

These are the 3 components that make a conversation "crucial".

What are high-stakes, strong emotions, and opposing opinions?

300
In this conversation, my focus is on winning, which means my ____________ has changed, and what I really want is no longer the goal.
What is motive?
300
These are the terms Crucial Conversations uses to refer to the basic human tendency to "fight or flight".
What are silence and violence?
300
Once Mutual Purpose or Mutual Respect is at risk, there are 3 techniques that can be used to rebuild them. 1 of them is _______________ .
What are (a) apologize, (b) contrast, or (c) create a mutual purpose?
400
The free flow of meaning between two or more people.
What is dialogue?
400
Crucial Conversations uses THIS label to describe the following kind of statement: "I can remain friends with my co-worker OR I can tell her that she's rude in dealing with customers".
What is a Fool's Choice?
400
This form of violence stereotypes or categorizes people.
What is labeling? Other forms of violence are controlling and attacking.
400
THIS is the contrasting statement you would use in this situation: Your son is struggling in Algebra. You try to help him by telling him he needs to study more, but he gets upset and says "So, you think I am stupid".
What is "I don't think you're stupid, but I do want you to do well in Algebra"?
500
Crucial Conversations uses THIS term to describe the combined opinions, feelings, theories, experiences and thoughts of the topic at hand shared by all participants in the conversation.
What is Pool of Shared Meaning?
500

He is 1 of the 4 authors of Crucial Conversations.

Who is Kerry Patterson or Joseph Grenny or Ron McMillan or Al Switzler?

500
This form of silence is categorized by someone pulling out of the communication altogether.
What is withdrawing? Other forms of silence are masking and avoiding.
500
The 4 skills used to create a Mutual Purpose are described by CRIB. THIS is what 1 of the letters stands for.
What are Commit to seek Mutual Purpose; Recognize the purpose behind the strategy; Invent a Mutual Purpose, and Brainstorm new strategies?
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