Get Unstuck
Start with Heart
Master your Stories
State My Path
Learn to Look
Make it Safe
Make it Safe
Explore Others' PATHs
100
Two types of reactions which reduce "Safety"
What are Silence and Violence
100
The first thing to deteriorate in a tough conversation
What is "Motive"
100
Behavior you can see or hear
What are Facts?
100
Behavior of others and Emotions in ourselves
What are the signs of a "Crucial Conversation"
100
A step to clarify misunderstandings and re-establish Mutual Respect
What is "Contrasting"
200
The facts, experiences, opinions, and feelings held by participants in a conversation that are understood and appreciated by all
What is "Pool of Shared Meaning"
200
The things I'm thinking but don't say in a conversation
What is my "Left Hand Column"?
200
A judgment you make based on the Facts which you observe
What is "Your Story"
200
Any action taken to withhold information from the Pool of Shared Meaning
What is SIlence
200
The steps to establish Mutual Purpose:
What is CRIB? Commit to seek Mutual Purpose Recognize the purpose behind the strategy, Invent a Mutual Purpose and Brainstorm new strategies.
300
An interaction featuring differing opinions, strong feelings and high stakes
What is a Crucial Conversation?
300
Three questions to ask yourself to "Restart your brain"?
What is a. Am I behaving like what I want? b. What do/should I really want c. How would I behave if I I really did want this?
300
The 3 "What" Steps of STATE-ing your PATH
What is a. Share your facts b. Tell your story c. Ask for others' PATHs
300
Any action taken to compel others toward your point of view
What is Violence
300
Verbally contrasting your conversation-mate's words with their body language
What is "Mirroring"
400
A chronic inability to solve problems or achieve aspirations or goals
What is "Being Stuck"
400
Progression from Seeing to Telling yourself a Story to Creating Feelings, to Action
What is the "Path to Action"
400
The "How" Steps in STATE
What is a. Talk Tentatively b. ENcourage Feedback
400
First step in "Making it Safe"
What is "Stepping out of the content"?
400
Restating in your own words what you just heard
What is "Paraphrasing"?
500
The three elements of "Unbundling"
What is CPR (Content, Pattern and Relationship)?
500
a. Victim Stories b. Villain Stories c. Helpless Stories
What are 3 the Clever Stories
500
21 steps in the metabolism of complex sugars
What is the Kreb's Cycle?
500
The elements of Rebuilding Safety
What are a. Establishing Mutual Respect b. Establishing Mutual Purpose
500
Taking a guess as whether they are feeling a certain way - a tool to use when you're "getting nowhere'
What is "Priming"
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