chapter 3
Topic-rich
Start with ___
Heart
Place a _____ to come back to what the conversation was intended for
Bookmark
Work on ___ first, ___ second
What does CPR stand for?
content, pattern, relationship
The first step to step up to dialogue is to get your ____ right
Heart
1. Your emotions escalate
2. You walk away skeptical
3. You're in a deja vu dialogue
Break free from Fool's Choice by searching for the "___"
and
3 skills to identifying your topic
1. unbundle
2. choose
3. simplify
When you find yourself moving towards silence or violence, stop and pay attention to ____ _______
Your motives