A.M.P.P.
What does the "A" mean in AMPP?
What is Ask? Invite them to share their thoughts for feelings.
When you see signs of silence or violence, what should you do?
What is to restore safety?
What does the "S" mean in
STATE?
What is (SHARE) your facts?
What does the "M" mean in AMPP?
What is Mirror? Mirror is to confirm and acknowledge and confirm their feelings and see things from their perspective.
When it is clear you have violated respect or made a mistake and need to get the conversation back on track. What should you do?
What is an apology?
What does the first "T" mean in
STATE?
What is (TELL) your story?
What does the first "P" mean in AMPP?
What is a Paraphrase? Restate in your own words what you understood them to say.
In a crucial conversation Masking, Avoiding, Withdrawing, Controlling, Labeling, and Attacking are 6 signs of what?
What is Stress?
What does the "A" mean in
STATE?
What is (ASK) for others paths?
What does the last "P" mean in AMPP?
What is Prime? Ask additional questions when the conversation is not going anywhere. Acknowledge their feelings by asking leading questions.
Finding something you and another person can agree on is creating what, in a crucial conversation.
What is a mutual purpose?
What does the "T" mean in
STATE?
What is (TALK) tentatively? Not wimpy.
A discussion between two or more people where:
The stakes are high, Opinions differ, and
Emotions run strong.
The outcome significantly impacts their lives, and there is a significant risk of adverse consequences.
What is a Crucial Conversation?
3 signs that a conversation has turned into a Crucial Conversation.
What are physical signs, emotional signs, behavioral signs?
What does the "E" mean in
STATE?
What is (ENCOURAGE) testing? Invite Opposing views.