CPR
Content
What does C stand for?
Relationship
What does "R" in CPR stand for?
A chronic inability to solve problems or achieve aspirations or goals.
What is the definition of "stuck"?
Path to Action
What is the process to leave silence and violence behind?
Victim
Villain
Helpless
What are the 3 types of clever stories we tell ourselves?
It helps dissect the situation to know which conversation you want to have.
What does CPR do?
Anytime you find yourself stuck, there’s a crucial conversation you’re either not holding or not holding well.
What is the law of Crucial Conversations?
The facts, experiences, opinions, and feelings held by participants in a conversation that are understood and appreciated by all.
What is the pool of shared meaning?
You See
What is the first part of our Path to Action?
It’s not my fault!
What is a victim story?
Get Unstuck
What is the first skill of CC?
3-5%
What percentage of conversations are “crucial”?
We assume we have to choose between silence or violence.
What is the “Fool's Choice”?
You Act
What is the last step of our Path to Action?
An actual occurrence, something that can be proven through observation or measurement.
What is a fact?
What Crucial Conversations skill is CPR applicable to?
A chronic inability to solve problems or achieve aspirations or goals.
Strong Emotions
Opposing Opinions
High Stakes
What are the 3 components of a Crucial Conversation?
1. Identify where you’re stuck
2. Unbundle with CPR.
What are the two skills we use to Get Unstuck?
!!DOUBLE JEOPARDY!!
1. See
2. Hear
3. Tell
4. Act
What 4 components make up the Path to Action?
Judgments
Conclusions
Attributions
What are (components to?) stories?
Pattern
What does P stand for?
1. Learn to Look for when a conversation turns crucial.
2. Learn to look for signs of silence and violence in yourself and others
What two skills do you use to notice when you've moved away from dialogue?
Your neighbor becomes defensive and angry every time you try to talk with him about how he refuses to keep his two pit bulls locked up.
What is an example of being stuck?
Joseph Grenny
Who is Jill's favorite author of CC?
Intent
What trumps Content?